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can not launch app

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  • Last reply by david

Cynthia
Cynthia
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after windows update, I am suddenly not able to launch thunderbird. Error message attached, have tried to search website and can not find this error code anywhere? Suggestions please? Thank you

after windows update, I am suddenly not able to launch thunderbird. Error message attached, have tried to search website and can not find this error code anywhere? Suggestions please? Thank you
Attached screenshots

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david
david
  • Top 10 Contributor
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Normally, I would suggest just install again over what you have. But there may have been some corruption during that Windows update, so my suggestion would be this: - copy the profile from c:\users\<yourid>\appdata\roaming\thunderbird to anywhere else for safekeeping - download and install thunderbird over the top of current setup - start thunderbird

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