Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reset ALL advanced configurations

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by NoahSUMO

more options

I was trying to resolve a graphics issue with Firefox and Webgl2 on a specific website, so I used a recommended solution in advanced settings, which just spread the problem to other websites. I wasn't really sure what to do at this point, so I tried to just reset all the modified settings to attempt to get back to the first download settings. However, I was unable to do this and now Firefox can't load any pages, even when I've deleted the browser and redownloaded it. How can I get a completely fresh download, or even can I? I'm not tech savvy and extremely frustrated at this point.

I was trying to resolve a graphics issue with Firefox and Webgl2 on a specific website, so I used a recommended solution in advanced settings, which just spread the problem to other websites. I wasn't really sure what to do at this point, so I tried to just reset all the modified settings to attempt to get back to the first download settings. However, I was unable to do this and now Firefox can't load any pages, even when I've deleted the browser and redownloaded it. How can I get a completely fresh download, or even can I? I'm not tech savvy and extremely frustrated at this point.

All Replies (1)

more options

Do you remember which solution you used in the Advanced Settings area? I'd like to see if I can reproduce the problem.

But to get you back to a normal Firefox, you can download a fresh copy from here: https://www.mozilla.org/en-US/firefox/all/

And you also might need to create a new Firefox profile that is undamaged, as Firefox is programmed to use the default profile even if you uninstalled it.

See this article: Profile Manager - Create, remove or switch Firefox profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_create-remove-or-rename-a-profile