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up graded firefox and thebookmarks

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  • Last reply by cor-el

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a few web sites refuse to work with Firefox so I up dated the application. But now some of my bookmarks disappear and I would like also the bookmarks to open on the left side of the scree as before . Please don't force me to go to windows Edge or Google Chromes which I'm force to use at the moment as three web site including my bank refuse to work under Firefox platform. Thank you

a few web sites refuse to work with Firefox so I up dated the application. But now some of my bookmarks disappear and I would like also the bookmarks to open on the left side of the scree as before . Please don't force me to go to windows Edge or Google Chromes which I'm force to use at the moment as three web site including my bank refuse to work under Firefox platform. Thank you

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"Ctrl+B" is the keyboard shortcut to toggle the Bookmarks Sidebar. "Ctrl+Shift+B" is the keyboard shortcut to toggle the Bookmarks Toolbar. "Ctrl+Shift+O" is the keyboard shortcut to Open the Library.


Make sure toolbars like the "Bookmarks Toolbar" are visible. Open the Customize page and set what toolbars (Show/Hide Toolbars) and toolbar items to display.

  • Right-click empty toolbar area => Customize
  • check that "Bookmarks Toolbar Items" is on the Bookmarks Toolbar
  • if the "Bookmarks Toolbar Items" control is not on the Bookmarks Toolbar, drag it back from the Customize palette to the Customize page to the Bookmarks Toolbar
  • if missing items are in the Customize palette, drag them back from the Customize page to the toolbar
  • if you do not see an item on a toolbar and in the Customize palette, click Restore Defaults in the Customize palette window to restore the default toolbar set.

If you use Sync, best is to disconnect Sync temporarily during troubleshooting.

This could be a problem with the places.sqlite and favicons.sqlite files in the Firefox profile folder.

  • use the "Places Database" -> "Verify Integrity" button on the "Help -> More Troubleshooting Information" (about:support) page

If errors are reported with "Verify Integrity", close and restart Firefox or reboot and retry.

If "Verify Integrity" cannot repair places.sqlite, rename/remove all places.sqlite and favicons.sqlite files in the Firefox profile folder with Firefox closed. Firefox will rebuild places.sqlite and restore the bookmarks from the most recent JSON backup in the bookmarkbackups folder.

  • keep a backup copy of places.sqlite in case a new places.sqlite database has to be created
  • you lose the history when a new places.sqlite is created

You may have to restore an older bookmarks backup in the bookmarkbackups folder via the Bookmarks Manager (Library).

See also:

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).