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Lost Information on site, OK on other browsers

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

npelster
npelster
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bold textAll of sudden something happened to the Walmart site on this computer. Site comes up on search & shows its mine. BUT lost purchases history and reorder is incorrect. Walmark Site OK on Edge? Walmark Site is OK on my laptop on both Mozilla & Edge? Works fine on other similar sites like Amazon & Sams Club I tried reinstall Mozilla and it didn’t work.

'''bold text'''All of sudden something happened to the Walmart site on this computer. Site comes up on search & shows its mine. BUT lost purchases history and reorder is incorrect. Walmark Site OK on Edge? Walmark Site is OK on my laptop on both Mozilla & Edge? Works fine on other similar sites like Amazon & Sams Club I tried reinstall Mozilla and it didn’t work.

All Replies (2)

Dropa
Dropa
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So unless others can replicate this issue this will be hard to know what settings your Browser has or Addon to know what is happening here? What happens on different browser is not equal in all Browsers here. Since this is private data login without others reading and replicating this issue this will be harder to know what happened here.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Detail like websites remembering you and log you in automatically is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings

You can try these steps in case of issues with webpages: You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window