Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox closes Yahoo email tab after I print PDF attachment

more options

Recently (last month or so) I noticed a new behavior: when I receive PDF attachments via Yahoo e-mail, if I open them using Adobe Acrobat DC reader, and print them, after printing the Yahoo e-mail tab closes. So I have full functionality -- can open the PDFs, print them, everything good -- but then I have to restart Yahoo e-mail. Big pain.

This behavior is occurring on all three of my PCs (two laptops and a desktop), all of which are running latest Windows 11, and latest Firefox, and latest Acrobat reader.

Recently (last month or so) I noticed a new behavior: when I receive PDF attachments via Yahoo e-mail, if I open them using Adobe Acrobat DC reader, and print them, after printing the Yahoo e-mail tab closes. So I have full functionality -- can open the PDFs, print them, everything good -- but then I have to restart Yahoo e-mail. Big pain. This behavior is occurring on all three of my PCs (two laptops and a desktop), all of which are running latest Windows 11, and latest Firefox, and latest Acrobat reader.

All Replies (3)

more options

I'll try to remember my Yahoo password so I can look at this, but until then, if you use one of these, can you get your main tab back:

  • right-click a different tab > Reopen Closed Tab
  • Ctrl+Shift+T
  • menu > History > Recently closed tabs

Also, do you have Firefox's PDF handling set to "Use Adobe Acrobat" or "Always ask" on the Settings page? This article has more details on that setting: View PDF files in Firefox or choose another viewer.

more options

Thanks. I have PDF handling set to "Use Adobe Acrobat".

I just cleared my Firefox cache, and it would appear the tab-closing behavior has stopped. I'll try the same on my other systems and see if that's really all it takes.

more options

If the problem returns, my comments in this thread might be relevant: https://support.mozilla.org/questions/1401782