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Firefox closes immediately after opening on the first time after computer start up.

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  • Last reply by Paul

JohnnyEnglish14
JohnnyEnglish14
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Hi over past maybe week I've been getting this weird bug where after I've started up my PC for the day and I open Firefox for the first time, the window comes up for less than a second and the whole application closes. I then click to open Firefox again and it opens fine and runs normal. I have it to keep my tabs open so on application launch they're there again but everytime it does this I have to ctl shift n to get them back. It sort of behaves as if there was an update where it instantly closes, installs update then reopens but doesn't reopen this time. I checked the about:crashes and nothing there. Thanks.

Hi over past maybe week I've been getting this weird bug where after I've started up my PC for the day and I open Firefox for the first time, the window comes up for less than a second and the whole application closes. I then click to open Firefox again and it opens fine and runs normal. I have it to keep my tabs open so on application launch they're there again but everytime it does this I have to ctl shift n to get them back. It sort of behaves as if there was an update where it instantly closes, installs update then reopens but doesn't reopen this time. I checked the about:crashes and nothing there. Thanks.

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Paul
Paul
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

JohnnyEnglish14
JohnnyEnglish14 Question owner
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There are none from today or from the timeframe this started happening. Here are the only two from this month:

bp-1657222267 Date: 8 Jul bp-1656706138 Date 2 Jul

Modified by JohnnyEnglish14