Firefox totally dead
Hi, my Firefox on Win10 doesn't work, I've been forced to go back to Chrome. After a crash in Win10, Firefox doesn't work anymore: it opens, be it launched by me or by other programs, but it just sits there, blank, doing nothing. It is impossible to interact with menus and everything. Task Manager shows two open instances of the browser, using RAM, but the browser doesn't do anything. It doesn't "crash" and it doesn't freeze, it just stays like that. If I quit it and try opening it again the PC tells me it's open already, and Task Manager shows a couple instances staying there after quitting it, as if it stayed stuck. I tried resetting it from the Apps settings of Windows, but nothing happened, I tried uninstalling it and then installing it again, but nothing happened. Restarting the PC a couple of times changed nothing. In the end, I had to go back to Chrome and even put it as default browser because all programs were calling up Firefox which stayed unresponsive. Anybody knows what I should do in a case like this?
Chosen solution
Hello, I had the same error, nothing worked, until I downloaded the Firefox 98.0.2 version and it worked again, so it must be an error that Firefox will have to repair in the near future.
Read this answer in context 👍 1All Replies (5)
You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.
See "Visual Studio 2015, 2017, 2019, and 2022":
- https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist
- https://aka.ms/vs/17/release/vc_redist.x64.exe
- https://aka.ms/vs/17/release/vc_redist.x86.exe
You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.
Thank you a lot, cor-el, for your answer. Unfortunately I tried to install Visual Studio (the latest and also 2013 versions) but nothing changed. You said I should check for corrupted runtime components: I ran an SFC before installing Visual Studio but it found nothing. Do you have any idea if I'm doing something wrong?
Chosen Solution
Hello, I had the same error, nothing worked, until I downloaded the Firefox 98.0.2 version and it worked again, so it must be an error that Firefox will have to repair in the near future.
You could try creating a new profile in case it's that rather than software. You can create a profile while Firefox is open or closed and in your case I would do that with Firefox closed.
https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
ramiroreywar ha detto
Hello, I had the same error, nothing worked, until I downloaded the Firefox 98.0.2 version and it worked again, so it must be an error that Firefox will have to repair in the near future.
Thanks a lot ramiroreywar! I installed version 100 and now it appears to be working again! I had been trying everything and nothing seemed to work, but I was convinced it was a problem with my PC, instead it was just the browser version! Thanks a lot once again!