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Can't open Word Online doc

  • 1 reply
  • 1 has this problem
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  • Last reply by jonzn4SUSE

joshuacomyn
joshuacomyn
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I can't open any WordOnline documents from OneDrive/Sharepoint on Firefox. I click on the document, a new tab open, but then the doc itself doesn't load.

I am running the most recent version of Firefox (98.4 64 bit) on an iMac running Catalina 10.15.7 (19H1715)

I don't have the same problem on my Windows machine.

(Note: I was able to access the same document using Safari)

Any ideas?

I can't open any WordOnline documents from OneDrive/Sharepoint on Firefox. I click on the document, a new tab open, but then the doc itself doesn't load. I am running the most recent version of Firefox (98.4 64 bit) on an iMac running Catalina 10.15.7 (19H1715) I don't have the same problem on my Windows machine. (Note: I was able to access the same document using Safari) Any ideas?

All Replies (1)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Have you tried Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf