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Bookmarks erased when restoring computer - how do I get back?

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  • Last reply by Paul

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I restored my MacBook computer and logged into my Firefox account and all bookmarks are erased.

How do I get them back?

I went to the forums and tried the steps listed here https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

But still not pulling up my bookmarks.

Can anyone please help?

My cell is [phone number] and will hire to fix !

I restored my MacBook computer and logged into my Firefox account and all bookmarks are erased. How do I get them back? I went to the forums and tried the steps listed here https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks But still not pulling up my bookmarks. Can anyone please help? My cell is [phone number] and will hire to fix !

Modified by Paul

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Hi

Thank you for your question about the Firefox Sync service. I have removed your phone number from your question for your privacy and security.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.