Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

sites will not even attempt to load

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

kdobri
kdobri
more options

I updated to Windows 11 last night and a bunch of programs (Adobe, Kobo destop app, and Mozilla) would no longer open so I restored my desktop to Windows 10 an hour or so later. Mozilla still didn't work - gave me a weird pop-up error message and wouldn't do anything other than that. I uninstalled and reinstalled Mozilla to try to fix the issue, but now there's a new one. I don't get an error message when I open Mozilla, but it doesn't try to connect to any of the websites that I enter in even the ones that I go to a lot - it's not even showing anything to indicate that it's loading or trying to find the page (I've attached a photo showing what it looks like after I hit enter to go to that website). I uninstalled and reinstalled Mozilla again and also tried a refresh and the issue is still happening. It's the browser that I use for almost everything on my computer so I'm lost without it. Please help!

K

I updated to Windows 11 last night and a bunch of programs (Adobe, Kobo destop app, and Mozilla) would no longer open so I restored my desktop to Windows 10 an hour or so later. Mozilla still didn't work - gave me a weird pop-up error message and wouldn't do anything other than that. I uninstalled and reinstalled Mozilla to try to fix the issue, but now there's a new one. I don't get an error message when I open Mozilla, but it doesn't try to connect to any of the websites that I enter in even the ones that I go to a lot - it's not even showing anything to indicate that it's loading or trying to find the page (I've attached a photo showing what it looks like after I hit enter to go to that website). I uninstalled and reinstalled Mozilla again and also tried a refresh and the issue is still happening. It's the browser that I use for almost everything on my computer so I'm lost without it. Please help! K
Attached screenshots

All Replies (2)

FredMcD
FredMcD
more options

Just in case, You should also try asking here: https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10 +++++++++++++++++++++++++++++++++++++++++++++++++++ One thing you can try is to download the full installers of any programs that are having problems.

FredMcD
FredMcD
more options

As to Firefox, here are the standard things to try; 1) Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


2) You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.