Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Primary Password not accepted after 94.0.2 update

  • 2 replies
  • 1 has this problem
  • 50 views
  • Last reply by jonzn4SUSE

more options

I just updated to 94.0.2 and now it is prompting for my primary password as usual but it is not accepting it.I've entered it hundreds of times and it is definitely the one I always use for this browser. I'm locked out and don't want to have to reset and lose my data. It was working fine before the update. I tried doing a refresh and it didn't change anything.

Please help

UPDATE: after about 25 times it stopped asking. No idea why

I just updated to 94.0.2 and now it is prompting for my primary password as usual but it is not accepting it.I've entered it hundreds of times and it is definitely the one I always use for this browser. I'm locked out and don't want to have to reset and lose my data. It was working fine before the update. I tried doing a refresh and it didn't change anything. Please help UPDATE: after about 25 times it stopped asking. No idea why

Modified by nhutchings1895

Chosen solution

Warning: Resetting your Primary Password will remove all of your saved usernames and passwords.

Read this answer in context 👍 0

All Replies (2)

more options

Looks like you will have to wait 24 hours, but try putting the password in Notepad and then copy and past the password in the prompt when you can.

https://support.mozilla.org/en-US/kb/im-having-problems-confirming-my-firefox-account

more options

Chosen Solution

Warning: Resetting your Primary Password will remove all of your saved usernames and passwords.