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I can't finish creating an email account. Won't accept password creation.

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

robert.a.gump
robert.a.gump
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I signed up for VPN and in the process, it asks you to create an account but never asked me to create a password. I created a mozilla account (name.mozilla.com) and it let me purchase the plan. However, it did not ask me to create a password during the whole process. So I downloaded TB and opened my account (which it let me do) and tried to create a password but it gave me an error that "sending of password for user did not succeed. Mail server pop.gmail.com responded: Username and password not accepted.". Now I'm locked out of my account and have paid for VPN that I can't access?! I was able to sign in with a gmail account, but it doesn't recognize that I have purchased the VPN.

I signed up for VPN and in the process, it asks you to create an account but never asked me to create a password. I created a mozilla account (name.mozilla.com) and it let me purchase the plan. However, it did not ask me to create a password during the whole process. So I downloaded TB and opened my account (which it let me do) and tried to create a password but it gave me an error that "sending of password for user did not succeed. Mail server pop.gmail.com responded: Username and password not accepted.". Now I'm locked out of my account and have paid for VPN that I can't access?! I was able to sign in with a gmail account, but it doesn't recognize that I have purchased the VPN.

All Replies (3)

sfhowes
sfhowes
  • Top 25 Contributor
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Unless the VPN has instructions for setting up mail accounts, you'll probably have to disable it while adding the gmail account. A VPN complicates authentication, which is why gmail won't accept your credentials.

robert.a.gump
robert.a.gump Question owner
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Thank you for responding! I'm not using the VPN while trying to set up my account. I'm trying to establish my account that I created so I could order the Mozilla VPN which it asks you to do during the process. For instance, when I try to sign into the VPN, I input the mozilla account that I created while purchasing the plan. It asks for a password, but I don't have one to input because it never allowed me to create one from Thunderbird or from the process of signing up for VPN. When I attempt to reset my password, it states that my email was returned. At no time have I actually been IN a VPN mode during this whole process. The VPN thing may just be a red herring...I guess the real issue is that I set up a mozilla account but it will not accept a password and has locked me out.

sfhowes
sfhowes
  • Top 25 Contributor
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If you're trying to add a gmail account to TB, use the password that's used to access the account on the gmail website. To get a Mozilla VPN, you need to create a Firefox account, which you probably already have to access this forum. The Firefox account password has nothing to do with email or TB. I don't know how you created a name.mozilla.com account; mail accounts can't be created by TB - they are created by a mail service like gmail.

Add your gmail account to TB starting from File/New/Existing Mail Account, enter your credentials, and TB will enter the correct settings.