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Autocomplete/Bookmarks not working

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

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This is driving me crazy - autocomplete is only working for a few sites - other ones including bookmarks it never auto completes? How do i get it back - i couldnt figure out from Mozilla search settings - I am on Windows 10

I am not referring to search but actual URLS

Also i am no longer able to save favorites - i have no idea why when i click it doesnt do anything - possibly related

I have restated computer and Firefox but did not help

Thanks!

This is driving me crazy - autocomplete is only working for a few sites - other ones including bookmarks it never auto completes? How do i get it back - i couldnt figure out from Mozilla search settings - I am on Windows 10 I am not referring to search but actual URLS Also i am no longer able to save favorites - i have no idea why when i click it doesnt do anything - possibly related I have restated computer and Firefox but did not help Thanks!

All Replies (2)

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Hi Jacob, since you can't bookmark anything new, could you let us know what you get when you run the "Verify Integrity" function to repair and diagnose the Places database (where bookmarks and history are stored). That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

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I notice that your System Details list shows you are on a weird update channel:

  • updateChannel: release-cck-softonic

Maybe you should do a clean reinstall to fix this and get the official release.

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • do NOT remove "personal data" when you uninstall the current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including personal data in profiles created by other Firefox versions

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
  • it is important to delete the Firefox program folder to remove all the files and make sure there are no problems with files that were leftover after uninstalling

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then you can create a new profile as a quick test to see if your current profile is causing the problem.


Reinstall Firefox