Cannot connect to sky sports
Hi Hope somebody can shed a little light on a problem that has just started, I cannot now sign into sky sports using Firefox. I get this message below. Secure Connection Failed An error occurred during a connection to wig.sky.com. Peer using unsupported version of security protocol. Error code: SSL_ERROR_UNSUPPORTED_VERSION
I have tried with both my laptop and desktop same issue. This has only just started; all was ok around a week or so ago. If I connect to Sky Sport using M/S Edge I do not have any problems. Using Windows 10 Many thanks Gary
All Replies (4)
During a secure connection, a website must provide a certificate issued by a trusted certificate authority to ensure that the user is connected to the intended target and the connection is encrypted. If you click the Advanced button on a "Warning: Potential Security Risk Ahead" error page and you see the error code SEC_ERROR_UNKNOWN_ISSUER or MOZILLA_PKIX_ERROR_MITM_DETECTED, it means that the provided certificate was issued by a certificate authority that is not known by Firefox and therefore cannot be trusted by default.
The error occurs on multiple secure sites In case you get this problem on multiple unrelated HTTPS-sites, it indicates that something on your system or network is intercepting your connection and injecting certificates in a way that is not trusted by Firefox. The most common causes are security software scanning encrypted connections or malware listening in, replacing legitimate website certificates with their own. In particular, the error code MOZILLA_PKIX_ERROR_MITM_DETECTED indicates that Firefox is able to detect that the connection is intercepted.
Third-party antivirus software can interfere with Firefox's secure connections.
We recommend uninstalling your third-party software and using the security software offered for Windows by Microsoft:
Windows 8 and Windows 10 - Windows Defender (built-in)
If you do not want to uninstall your third-party software, you could try reinstalling it, which might trigger the software into placing its certificates into the Firefox trust store again.
Here are some alternative solutions you can try:
In Avast or AVG security products you can disable the interception of secure connections:
- Open the dashboard of your Avast or AVG application.
- Go to Menu and click on Settings > Protection > Core Shields.
- Scroll down to the Configure shield settings section and click on Web Shield.
- Uncheck the box next to Enable HTTPS Scanning and confirm this by clicking OK.
note:In older versions of the product you'll find the corresponding option when you go to
Menu > Settings > Components and click Customize next to Web Shield
for more information click the below link:
tell me its help
Thanks for your help Arman Both the laptop & PC are using Kaspersky and I have never had a problem using Firefox to connect to sky sports. This problem has started within the last two weeks. Also, I can connect to Sky sports using MS edge without any problem so Kaspersky is not interfering if I go this route.
Is there anyway of adding this to a Firefox trusted site
Here is the complete error message Secure Connection Failed
An error occurred during a connection to wig.sky.com. Peer using unsupported version of security protocol.
Error code: SSL_ERROR_UNSUPPORTED_VERSION
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
This website might not support the TLS 1.2 protocol, which is the minimum version supported by Firefox. Enabling TLS 1.0 and TLS 1.1 might allow this connection to succeed.
TLS 1.0 and TLS 1.1 will be permanently disabled in a future release.
Many thanks Gary