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frozen web browser

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Can not open firefox on my laptop

Can not open firefox on my laptop
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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Android 9; Mobile; rv:68.0) Gecko/68.0 Firefox/68.0

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FredMcD
  • Top 10 Contributor
4334 solutions 60969 answers

Please explain the problem in detail. What happens? What are the exact error message(s) ?


Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Please explain the problem in detail. What happens? What are the exact error message(s) ? Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
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Question owner

It started when firefox asked to be my default browser. I clicked yes and then settings came up and everything stopped. I can not open any of the shortcuts and can not even open the start menu. The last time something like this happened I needed to sign on to firefox. Now I can't see how to do that.

Thomas

It started when firefox asked to be my default browser. I clicked yes and then settings came up and everything stopped. I can not open any of the shortcuts and can not even open the start menu. The last time something like this happened I needed to sign on to firefox. Now I can't see how to do that. Thomas
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FredMcD
  • Top 10 Contributor
4334 solutions 60969 answers

thomas.ervin said

. . . . settings came up and everything stopped

Is that a Windows or Firefox setting?


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

''thomas.ervin [[#answer-1283207|said]]'' <blockquote> . . . . settings came up and everything stopped </blockquote> Is that a Windows or Firefox setting? [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ----------- Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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