How to delete the black "support bar" in my browser?
Uploading the update of firefox gave me a complete new installation. Now I have a black bar on top from "Support moz://a" Pllease tell me how to delete it. Thank you!
Chosen solution
If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":
You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).
- https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
- https://blog.nightly.mozilla.org/2019/01/14/moving-to-a-profile-per-install-architecture/
All Replies (3)
I'm afraid I'm not really sure what problem you are having. Perhaps uploading a screenshot of the problem would help myself and the other volunteers visualize the issue you are having?
Chosen Solution
If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":
You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.
- Do NOT click any Remove button on this page.
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Firefox 67 and later can use a dedicated profile for each of the Firefox update channels and will lock the profile, so it can only be used by Firefox in a specific installation folder. For Release versions this profile would be a xxxxxxxx.default-release profile, profiles used in older Firefox versions usually used a xxxxxxxx.default profile (a refresh adds a time stamp).
Teledoc said
Now I have a black bar on top from "Support moz://a"
That sounds like the header bar of this support site. It shouldn't appear on other sites.