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Firefox crashes

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I haven't been able to open firefox without it crashing for over a year. I've tried clean installs. Ran anti-virus/malware programs to see if there were any and haven't found anything. Once I open firefox or firefox developers edition and try to access any site the browser crashes. I've recently tried reinstalling firefox developers edition and on first open it crashed. I tried again and now it's only crashing the tab when I try to load a site and not the whole browser. I've attached the latest crash report ID: bp-132d6b3c-fcaf-43bc-a61b-72e690190619

I haven't been able to open firefox without it crashing for over a year. I've tried clean installs. Ran anti-virus/malware programs to see if there were any and haven't found anything. Once I open firefox or firefox developers edition and try to access any site the browser crashes. I've recently tried reinstalling firefox developers edition and on first open it crashed. I tried again and now it's only crashing the tab when I try to load a site and not the whole browser. I've attached the latest crash report ID: bp-132d6b3c-fcaf-43bc-a61b-72e690190619
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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36

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philipp
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5271 solutions 23302 answers

hi, this particular crash report doesn't seem to contain much information to go on. could you try pasting a handful more recent crash report ids from about:crashes - perhaps they'll shine more light on the problem...

hi, this particular crash report doesn't seem to contain much information to go on. could you try pasting a handful more recent crash report ids from about:crashes - perhaps they'll shine more light on the problem...
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cor-el
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17278 solutions 156207 answers

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Try to create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
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philipp said

hi, this particular crash report doesn't seem to contain much information to go on. could you try pasting a handful more recent crash report ids from about:crashes - perhaps they'll shine more light on the problem...

I'm not able to keep FireFox open long enough for it not to crash when I try to access about:crashes.

''philipp [[#answer-1231447|said]]'' <blockquote> hi, this particular crash report doesn't seem to contain much information to go on. could you try pasting a handful more recent crash report ids from about:crashes - perhaps they'll shine more light on the problem... </blockquote> I'm not able to keep FireFox open long enough for it not to crash when I try to access about:crashes.
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cor-el
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17278 solutions 156207 answers

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup:

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup: *https://developer.mozilla.org/en-US/docs/Mozilla/How_to_get_a_stacktrace_for_a_bug_report
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cor-el said

Try to create a new profile to test if your current profile is causing the problem. See "Creating a profile": If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

I currently don't have a user profile logged in. I'm not able to keep firefox open long enough without it crashing. I tried creating a new user via terminal and it still crashed. I was able to have it open long enough to see there was a default user.

''cor-el [[#answer-1231450|said]]'' <blockquote> Try to create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile </blockquote> I currently don't have a user profile logged in. I'm not able to keep firefox open long enough without it crashing. I tried creating a new user via terminal and it still crashed. I was able to have it open long enough to see there was a default user.
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cor-el said

If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup:

I was able to get these through the terminal:

bp-00a46ef4-5b3a-44d5-aed3-03f210190619 bp-022b5dfc-5691-4603-b798-0601f0190619 bp-0abe6440-8e9e-424b-9193-134a90190619 bp-132d6b3c-fcaf-43bc-a61b-72e690190619 bp-160af455-cfda-4bf9-ae21-9d9ff0190619 bp-181c35c0-fd96-476e-8ee0-d20dc0181220 bp-183e97be-3da4-41a8-baf3-c50860181220 bp-1b88b0c7-3478-42ef-82b2-9aae80190619 bp-1d5b5969-bc96-4fe9-80bd-bbc6f0190619 bp-206aa012-0691-4a63-9117-a0ae40190619 bp-229582b3-eaf5-44aa-9e51-0f9870190619 bp-26013d26-2bd1-41e0-9dbb-4284b0190619 bp-26fb2202-7df9-43cd-8d4a-933730190619 bp-29960987-4063-474a-987d-890090190619 bp-2b719350-d64f-4fd2-9b14-3e9250190619 bp-2cea17b8-34e0-4c5a-b8c5-720060190619 bp-2ff7b4d8-281c-466d-a1a1-94c130181220 bp-3175858c-f0e9-428f-9826-8cc590190308 bp-32839877-479e-4c10-9271-61fd80190619 bp-33adce70-0883-477f-8135-6d9080190128 bp-389f42cd-70b7-4d84-bbb7-06c680190619 bp-3a62c3b4-2215-4286-9b97-4362c0190619 bp-3e3c71a6-019c-4e1a-addc-0dc470190619 bp-422b0121-3807-475a-9326-98d4c0190619 bp-43131cb5-44ea-4dd8-87c0-fb7eb0190619 bp-43957d6d-a975-4824-84af-a7b080181220 bp-47239683-b09b-4649-a743-a27690190619 bp-4b145985-ea1e-4f4e-89da-23c490181220 bp-4ba41d39-7eca-4d1f-beee-805d30190619 bp-4c1fd6d4-812a-4b23-933e-5b7a00190308 bp-5326dcdc-c75d-45f7-8eb3-025e20190619 bp-5865ee5d-b945-4eb7-9955-fac570190619 bp-58678391-888d-440c-b930-f32cd0190619 bp-5bce52fa-73b9-4b16-88bf-076b50190619 bp-5fe94fcd-34bd-4a94-855b-06dbf0190619 bp-61cd0362-b6ec-419a-bca1-9afad0190619 bp-6cbdb900-9635-44a2-af1c-744e00190619 bp-6e6c7206-4947-4c03-9484-3a1470190619 bp-6fbe8bb4-0e7b-4dd5-89e7-077d10190308 bp-78286415-fd69-4581-bb90-124110181220 bp-7a0e8d9f-7865-47bd-9888-dd3790190619 bp-7d622dd4-8365-4a10-8bf0-a2c3c0190619 bp-7e746ca3-d28e-498e-bd31-721e60190619 bp-8190acee-b254-4e56-b767-c8b5c0190619 bp-895b507d-8f84-4980-af50-ea5940190619 bp-8abf7c8d-7a34-472b-9d65-f3b6c0190619 bp-8e07e055-a74a-48e0-87c6-4554d0190619 bp-9180ecbc-6947-4994-baae-d8db00190619 bp-93461395-3ee5-48ec-a61f-a72e40181220 bp-934615ed-7756-443a-9e99-99bbc0190619 bp-9fb96b37-d3f5-4d28-95ad-976c80190308 bp-a0fc294c-b7ff-4ec2-a932-364600190619 bp-a687f156-3204-419e-bdc1-d57a30190619 bp-a7a1c8f6-bd88-4c63-835c-920170190619 bp-b1e16111-872f-4330-9231-efec70190619 bp-b25666b2-495a-4027-ac1b-d07960190619 bp-bc13e954-da2c-40bc-8688-6cd640190619 bp-bd3b0d29-f5e7-4923-b10d-67f710190619 bp-c3ee20bf-57b7-4ff6-a3f8-090450190619 bp-c6a290f0-3652-415b-8d40-0f0600190308 bp-c7d7a76a-a1fc-478a-b144-20abf0190619 bp-ca9dbc3f-2155-4046-a9c7-bef130181220 bp-cafa56cf-df0f-4f84-8410-6ecd30190619 bp-cf6d7cc9-b6c3-4757-8892-75b1e0190619 bp-d020379f-2045-41fd-aa0c-466190190619 bp-d09fa9d0-ba3d-45d3-904c-006f30190619 bp-d4cf7a28-f1d6-4439-bb0a-31f040190507 bp-dc4cf454-ddbe-460f-a10c-e9dd80190619 bp-de50d41c-c29e-45f0-976f-a9d6b0190619 bp-dec3929e-c378-4049-9234-dabec0190619 bp-e9bb0d89-19d7-4bd6-b239-fd2940190619 bp-f0b23599-259c-4899-b097-fbfd20190308 bp-f70cf4cc-df78-499f-8cef-a47f50190619 bp-f877e495-20b9-4e23-9fbb-416eb0190619 bp-fb431a43-b143-4bfa-82b7-d91cd0190619 bp-fe98e499-ea0d-4c44-9b04-8d8290190619

''cor-el [[#answer-1231455|said]]'' <blockquote> If you can't start Firefox, see: How to get the crash ID if Firefox crashes on startup: *https://developer.mozilla.org/en-US/docs/Mozilla/How_to_get_a_stacktrace_for_a_bug_report </blockquote> I was able to get these through the terminal: bp-00a46ef4-5b3a-44d5-aed3-03f210190619 bp-022b5dfc-5691-4603-b798-0601f0190619 bp-0abe6440-8e9e-424b-9193-134a90190619 bp-132d6b3c-fcaf-43bc-a61b-72e690190619 bp-160af455-cfda-4bf9-ae21-9d9ff0190619 bp-181c35c0-fd96-476e-8ee0-d20dc0181220 bp-183e97be-3da4-41a8-baf3-c50860181220 bp-1b88b0c7-3478-42ef-82b2-9aae80190619 bp-1d5b5969-bc96-4fe9-80bd-bbc6f0190619 bp-206aa012-0691-4a63-9117-a0ae40190619 bp-229582b3-eaf5-44aa-9e51-0f9870190619 bp-26013d26-2bd1-41e0-9dbb-4284b0190619 bp-26fb2202-7df9-43cd-8d4a-933730190619 bp-29960987-4063-474a-987d-890090190619 bp-2b719350-d64f-4fd2-9b14-3e9250190619 bp-2cea17b8-34e0-4c5a-b8c5-720060190619 bp-2ff7b4d8-281c-466d-a1a1-94c130181220 bp-3175858c-f0e9-428f-9826-8cc590190308 bp-32839877-479e-4c10-9271-61fd80190619 bp-33adce70-0883-477f-8135-6d9080190128 bp-389f42cd-70b7-4d84-bbb7-06c680190619 bp-3a62c3b4-2215-4286-9b97-4362c0190619 bp-3e3c71a6-019c-4e1a-addc-0dc470190619 bp-422b0121-3807-475a-9326-98d4c0190619 bp-43131cb5-44ea-4dd8-87c0-fb7eb0190619 bp-43957d6d-a975-4824-84af-a7b080181220 bp-47239683-b09b-4649-a743-a27690190619 bp-4b145985-ea1e-4f4e-89da-23c490181220 bp-4ba41d39-7eca-4d1f-beee-805d30190619 bp-4c1fd6d4-812a-4b23-933e-5b7a00190308 bp-5326dcdc-c75d-45f7-8eb3-025e20190619 bp-5865ee5d-b945-4eb7-9955-fac570190619 bp-58678391-888d-440c-b930-f32cd0190619 bp-5bce52fa-73b9-4b16-88bf-076b50190619 bp-5fe94fcd-34bd-4a94-855b-06dbf0190619 bp-61cd0362-b6ec-419a-bca1-9afad0190619 bp-6cbdb900-9635-44a2-af1c-744e00190619 bp-6e6c7206-4947-4c03-9484-3a1470190619 bp-6fbe8bb4-0e7b-4dd5-89e7-077d10190308 bp-78286415-fd69-4581-bb90-124110181220 bp-7a0e8d9f-7865-47bd-9888-dd3790190619 bp-7d622dd4-8365-4a10-8bf0-a2c3c0190619 bp-7e746ca3-d28e-498e-bd31-721e60190619 bp-8190acee-b254-4e56-b767-c8b5c0190619 bp-895b507d-8f84-4980-af50-ea5940190619 bp-8abf7c8d-7a34-472b-9d65-f3b6c0190619 bp-8e07e055-a74a-48e0-87c6-4554d0190619 bp-9180ecbc-6947-4994-baae-d8db00190619 bp-93461395-3ee5-48ec-a61f-a72e40181220 bp-934615ed-7756-443a-9e99-99bbc0190619 bp-9fb96b37-d3f5-4d28-95ad-976c80190308 bp-a0fc294c-b7ff-4ec2-a932-364600190619 bp-a687f156-3204-419e-bdc1-d57a30190619 bp-a7a1c8f6-bd88-4c63-835c-920170190619 bp-b1e16111-872f-4330-9231-efec70190619 bp-b25666b2-495a-4027-ac1b-d07960190619 bp-bc13e954-da2c-40bc-8688-6cd640190619 bp-bd3b0d29-f5e7-4923-b10d-67f710190619 bp-c3ee20bf-57b7-4ff6-a3f8-090450190619 bp-c6a290f0-3652-415b-8d40-0f0600190308 bp-c7d7a76a-a1fc-478a-b144-20abf0190619 bp-ca9dbc3f-2155-4046-a9c7-bef130181220 bp-cafa56cf-df0f-4f84-8410-6ecd30190619 bp-cf6d7cc9-b6c3-4757-8892-75b1e0190619 bp-d020379f-2045-41fd-aa0c-466190190619 bp-d09fa9d0-ba3d-45d3-904c-006f30190619 bp-d4cf7a28-f1d6-4439-bb0a-31f040190507 bp-dc4cf454-ddbe-460f-a10c-e9dd80190619 bp-de50d41c-c29e-45f0-976f-a9d6b0190619 bp-dec3929e-c378-4049-9234-dabec0190619 bp-e9bb0d89-19d7-4bd6-b239-fd2940190619 bp-f0b23599-259c-4899-b097-fbfd20190308 bp-f70cf4cc-df78-499f-8cef-a47f50190619 bp-f877e495-20b9-4e23-9fbb-416eb0190619 bp-fb431a43-b143-4bfa-82b7-d91cd0190619 bp-fe98e499-ea0d-4c44-9b04-8d8290190619
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