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Received Email body text/format sometimes not displayed properly

ArchitSharma
ArchitSharma
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Hi, I get many emails everyday and all of them are correctly formatted and displayed. But when I receive an email from a particular frequent client; the email text is not in proper styling and its hard to read it (Courier font). I am sure that this is not the font on the clients side because other employees receive the same email but with proper styling (Calibiri (body)) and formatting (Signature is displayed at the bottom of mail). However I receive the signature at the bottom of the page of email unlike after the initials and the text is styled as Courier font. Other images which should be within the mails body are displayed at the bottom of the email. Now, I have tried going into Tools->Options->Display->Formatting->Advanced.. and changing the options there to receive the email in a set font (Allow messages to use other fonts unchecked). But this has not worked out. Also have tried things in Tools->Options->Advanced->Config Editor but dont seem to understand the problem? For example- The sent email came in bad format but when the same email was followed up with another client and it was replied back to me, it came in proper formatting with the images in the body and signature rightly placed from the other client. Please help me out on this?

Hi, I get many emails everyday and all of them are correctly formatted and displayed. But when I receive an email from a particular frequent client; the email text is not in proper styling and its hard to read it (Courier font). I am sure that this is not the font on the clients side because other employees receive the same email but with proper styling (Calibiri (body)) and formatting (Signature is displayed at the bottom of mail). However I receive the signature at the bottom of the page of email unlike after the initials and the text is styled as Courier font. Other images which should be within the mails body are displayed at the bottom of the email. Now, I have tried going into Tools->Options->Display->Formatting->Advanced.. and changing the options there to receive the email in a set font (Allow messages to use other fonts unchecked). But this has not worked out. Also have tried things in Tools->Options->Advanced->Config Editor but dont seem to understand the problem? For example- The sent email came in bad format but when the same email was followed up with another client and it was replied back to me, it came in proper formatting with the images in the body and signature rightly placed from the other client. Please help me out on this?

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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This is just an idea - thinking out aloud here :) ...which is worth checking out. I'm wondering if the email does not have a language explicity stated and so Thunderbird is applying fonts for 'Other Writing Systems' to that particular email.

Tools->Options->Display->Formatting->Advanced

Fonts for: select 'Other Writing Systems' See if one of the options is using 'Courier'. Then change it and ok it.

ArchitSharma
ArchitSharma Question owner
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Thanks for the reply Toad. I changed it to that and ensured that none of the options is courier and set the default font to Arial. The Font Control option of Allow messages to use other fonts is unchecked. But it didnt change it. It still shows up as courier but changes other pieces of emails.