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Firefox is just showing blank pages and even the options and add on buttons do nothing !

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Yesterday Firefox suddenly stopped showing any webpages. Multiple attempts at correcting, such as running in safe mode achieved nothing. Resorted to uninstall so that I could replace however whatever I removed FF always knew it had been installed and only offered a refresh. Even tried a Beta version. Currently installed version is 65.0b11 (64-bit), running on Windows 10.Problem is now worse in that options and add on buttons do nothing. I use FF across multiple PC's and find the sync feature very useful, however if not fixed soon, I may have to convert to another browser. I'm having to use Edge to report this problem.

Yesterday Firefox suddenly stopped showing any webpages. Multiple attempts at correcting, such as running in safe mode achieved nothing. Resorted to uninstall so that I could replace however whatever I removed FF always knew it had been installed and only offered a refresh. Even tried a Beta version. Currently installed version is 65.0b11 (64-bit), running on Windows 10.Problem is now worse in that options and add on buttons do nothing. I use FF across multiple PC's and find the sync feature very useful, however if not fixed soon, I may have to convert to another browser. I'm having to use Edge to report this problem.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/58.0.3029.110 Safari/537.36 Edge/16.16299

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Note:''' Check Both Folders '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Question owner

I'm afraid that made absolutely no difference ! I startup of FF I just get a new tab with a bouncing dot in front of it. Options button does now seem to work though.

I'm afraid that made absolutely no difference ! I startup of FF I just get a new tab with a bouncing dot in front of it. Options button does now seem to work though.
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

Still there in safe mode

Still there in safe mode
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Question owner

Unfortunately I have bitlocker installed and it is a works laptop. So to get into safe mode in Windows I need the bitlocker recovery key. I'll need to discuss this with the support team.

Unfortunately I have bitlocker installed and it is a works laptop. So to get into safe mode in Windows I need the bitlocker recovery key. I'll need to discuss this with the support team.