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why am I getting download failed frequently after I installed new version?

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I just installed the new version of FireFox 63.0 (32-bit) and when I download files now I frequently get download failed. When I click on the retry button it downloads the file, but I never had to do that before the new version.

I just installed the new version of FireFox 63.0 (32-bit) and when I download files now I frequently get download failed. When I click on the retry button it downloads the file, but I never had to do that before the new version.
WestEnd 60 solutions 5387 answers

So where are the download hosted at? And did you uninstall any previous firefox before installing this version?

So where are the download hosted at? And did you uninstall any previous firefox before installing this version?
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158919 answers

Helpful Reply

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.
Pj 42 solutions 869 answers

Could be because:

"Added content blocking, a collection of Firefox settings that offer users greater control over technology that can track them around the web. In 63, users can opt to block third-party tracking cookies or block all trackers and create exceptions for trusted sites that don’t work correctly with content blocking enabled." - FF 63 Release Notes


~Pj

Could be because: "''Added content blocking, a collection of Firefox settings that offer users greater control over technology that can track them around the web. In 63, users can opt to block third-party tracking cookies or block all trackers and create exceptions for trusted sites that don’t work correctly with content blocking enabled.''" - FF 63 Release Notes *https://www.mozilla.org/en-US/firefox/63.0/releasenotes/ ~Pj

Question owner

The downloads are from various different sites. I did not uninstall the previous version before installing this version. I just did an update. Should I have uninstalled the previous version?

The downloads are from various different sites. I did not uninstall the previous version before installing this version. I just did an update. Should I have uninstalled the previous version?
FredMcD
  • Top 10 Contributor
4269 solutions 59847 answers

Woodcock said

Should I have uninstalled the previous version?

If you updated, or got the full installer, it would have replaced the current program.

''Woodcock [[#answer-1167031|said]]'' <blockquote> Should I have uninstalled the previous version? </blockquote> If you updated, or got the full installer, it would have replaced the current program.

Question owner

cor-el said

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

I tried this and it did not make any difference.

''cor-el [[#answer-1166750|said]]'' <blockquote> It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference. </blockquote> I tried this and it did not make any difference.

Question owner

FredMcD said

Start In Safe Mode (not Refresh). Is the problem still there?

I tried safe mode and it did not make any difference.

''FredMcD [[#answer-1166706|said]]'' <blockquote> '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> I tried safe mode and it did not make any difference.
WestEnd 60 solutions 5387 answers

Woodcock said

FredMcD said
Start In Safe Mode (not Refresh). Is the problem still there?

I tried safe mode and it did not make any difference.

Did you also try in PC Safe Mode with Networking? And did this produce anything different?

''Woodcock [[#answer-1169387|said]]'' <blockquote> ''FredMcD [[#answer-1166706|said]]'' <blockquote> '''Start In Safe Mode''' (not Refresh). Is the problem still there? </blockquote> I tried safe mode and it did not make any difference. </blockquote> Did you also try in PC Safe Mode with Networking? And did this produce anything different?