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FF tells me I have no add-ons installed when clearly I do... And they are functional. How do I access my add-ons listing?

Posted

Additionally, I have a couple of add-on that contain data necessary to access accounts but these are disable. Under the current situation I cannot activate these add-ons so I cannot access those sites.

Additionally, I have a couple of add-on that contain data necessary to access accounts but these are disable. Under the current situation I cannot activate these add-ons so I cannot access those sites.

Chosen solution

Hi AddOnsBroke1, we currently do not know the source of the problem, so I don't know what will happen if you install an older version of Firefox.

To implement FredMcD's suggestion, try this minimal change first:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Set Windows to show all file extensions: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

Then, leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then:

  • right-click > Rename the extensions.ini file to something like extensionsOLD.ini
  • right-click > Rename the extensions.json file to something like extensionsOLD.json
  • do not touch the yellow folder named extensions, you definitely do not want to delete that

Start Firefox back up again and check on whether it discovered your extensions and now lists them on the Add-ons page, Extensions category.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_38 for Mozilla browsers
  • DRM Netscape Network Object
  • Shockwave Flash 25.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0

More Information

jscher2000
  • Top 10 Contributor
8878 solutions 72635 answers

The Add-ons page has several sections. Is the problem with:

  • Plugins (e.g., Adobe Acrobat, Flash, Java, Silverlight)
  • Extensions
  • other

To open the Add-ons page, either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

For extensions, there's a list on the Troubleshooting Information page that you can cross-reference. To open that, either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter/Return

Scroll down to the table that follows the Extensions heading.

The Add-ons page has several sections. Is the problem with: * Plugins (e.g., Adobe Acrobat, Flash, Java, Silverlight) * Extensions * other To open the Add-ons page, either: * Ctrl+Shift+a (Mac: Command+Shift+a) * "3-bar" menu button (or Tools menu) > Add-ons * type or paste '''about:addons''' in the address bar and press Enter/Return ---- For extensions, there's a list on the Troubleshooting Information page that you can cross-reference. To open that, either: * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste '''about:support''' in the address bar and press Enter/Return Scroll down to the table that follows the Extensions heading.

Question owner

I have several add-on loaded (CS-LITE; DISCONNECT; TRANQUILITY; AD-ADARE, ETC) and all are functional. There are a few similar aps also located (I don't know wheter to call these add-on or extensions) that are inactive but necessary. I can neither access those that are active or those that are disabled. The menu that would normally display the list all of my add-ons is no accessible... It tells me I have no add-ons loaded!?!? When clearly I do.

I have several add-on loaded (CS-LITE; DISCONNECT; TRANQUILITY; AD-ADARE, ETC) and all are functional. There are a few similar aps also located (I don't know wheter to call these add-on or extensions) that are inactive but necessary. I can neither access those that are active or those that are disabled. The menu that would normally display the list all of my add-ons is no accessible... It tells me I have no add-ons loaded!?!? When clearly I do.
jscher2000
  • Top 10 Contributor
8878 solutions 72635 answers

So you open the Add-on page. In the left column, click Extensions. That panel says you don't have any extensions?

This could be caused by a corrupted settings file, damaged program files, or a bad extension that hides the list. Have to run...

So you open the Add-on page. In the left column, click Extensions. That panel says you don't have any extensions? This could be caused by a corrupted settings file, damaged program files, or a bad extension that hides the list. Have to run...

Question owner

jscher2000 said

So you open the Add-on page. In the left column, click Extensions. That panel says you don't have any extensions? This could be caused by a corrupted settings file, damaged program files, or a bad extension that hides the list. Have to run...
''jscher2000 [[#answer-1117015|said]]'' <blockquote> So you open the Add-on page. In the left column, click Extensions. That panel says you don't have any extensions? This could be caused by a corrupted settings file, damaged program files, or a bad extension that hides the list. Have to run... </blockquote>

Question owner

I'm a low tech quy who just uses his browser to take care of the necessities of life... No, I haven't run AddOnsBroke1 said

jscher2000 said
So you open the Add-on page. In the left column, click Extensions. That panel says you don't have any extensions? This could be caused by a corrupted settings file, damaged program files, or a bad extension that hides the list. Have to run...
I'm a low tech quy who just uses his browser to take care of the necessities of life... No, I haven't run ''AddOnsBroke1 [[#answer-1117027|said]]'' <blockquote> ''jscher2000 [[#answer-1117015|said]]'' <blockquote> So you open the Add-on page. In the left column, click Extensions. That panel says you don't have any extensions? This could be caused by a corrupted settings file, damaged program files, or a bad extension that hides the list. Have to run... </blockquote> </blockquote>

Question owner

Look, I am a low tech quy who uses FF without getting into a whole lot of technical stuff. No, I have not run blockquote, have no idea what it is or where I would run it from so if you think this would resolve the issue I'll need some specific instructions.

Would dowloading another version (older or newer) of FF fix the problem? I might consider that if I would not lose the extentions I already have. I am particularly concerned about the extension that has passwords.

Look, I am a low tech quy who uses FF without getting into a whole lot of technical stuff. No, I have not run blockquote, have no idea what it is or where I would run it from so if you think this would resolve the issue I'll need some specific instructions. Would dowloading another version (older or newer) of FF fix the problem? I might consider that if I would not lose the extentions I already have. I am particularly concerned about the extension that has passwords.
FredMcD
  • Top 10 Contributor
4334 solutions 60979 answers

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.

It’s possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Delete all '''extensions''' files and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons +++++++++++++++++++++++++++ You will have to approve the updating one last time.
FredMcD
  • Top 10 Contributor
4334 solutions 60979 answers

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

'''Separate Security Issue:''' Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac '''Note: Windows users''' should download the '''ActiveX''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX. Flash Player Version: '''Version 29.0.0.171 ''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note: Other software''' is offered in the download. <Windows Only> https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note: Other software''' is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

FredMcD said

It’s possible that there is a problem with the file(s) that store the extensions registry. Type about:support in the address bar and press enter. Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox. Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required. After, restart Firefox. See "Corrupt extension files": +++++++++++++++++++++++++++ You will have to approve the updating one last time.
''FredMcD [[#answer-1117036|said]]'' <blockquote> It’s possible that there is a problem with the file(s) that store the extensions registry. Type '''about:support''' in the address bar and press enter. Under the page logo on the left side, you will see '''Application Basics. ''' Under this find '''Profile Folder. ''' To its right press the button '''Show Folder. ''' This will open your file browser to the current Firefox profile. Now '''Close Firefox. ''' Delete all '''extensions''' files and '''compatibility.ini''' in the Firefox profile folder to reset the extensions registry. *https://support.mozilla.org/kb/Profiles New files will be created when required. After, restart Firefox. See "Corrupt extension files": *http://kb.mozillazine.org/Unable_to_install_themes_or_extensions *https://support.mozilla.org/kb/Unable+to+install+add-ons +++++++++++++++++++++++++++ You will have to approve the updating one last time. </blockquote>

Question owner

"Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry."

Does this mean that I will lose all of the add-ons that I have? and it will be necessary to download them anew?

"Delete all extensions files and compatibility.ini in the Firefox profile folder to reset the extensions registry." Does this mean that I will lose all of the add-ons that I have? and it will be necessary to download them anew?

Question owner

This is getting way to complicated/technical for me to handle. Is there an archieve of earlier versions of FF that I could download? Would that erase/replace the 'extension' and 'compatibility' files that you suggest I delete manually?

This is getting way to complicated/technical for me to handle. Is there an archieve of earlier versions of FF that I could download? Would that erase/replace the 'extension' and 'compatibility' files that you suggest I delete manually?
jscher2000
  • Top 10 Contributor
8878 solutions 72635 answers

Chosen Solution

Hi AddOnsBroke1, we currently do not know the source of the problem, so I don't know what will happen if you install an older version of Firefox.

To implement FredMcD's suggestion, try this minimal change first:

Open your current Firefox settings (AKA Firefox profile) folder using either

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer.

Set Windows to show all file extensions: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

Then, leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Pause while Firefox finishes its cleanup, then:

  • right-click > Rename the extensions.ini file to something like extensionsOLD.ini
  • right-click > Rename the extensions.json file to something like extensionsOLD.json
  • do not touch the yellow folder named extensions, you definitely do not want to delete that

Start Firefox back up again and check on whether it discovered your extensions and now lists them on the Add-ons page, Extensions category.

Hi AddOnsBroke1, we currently do not know the source of the problem, so I don't know what will happen if you install an older version of Firefox. To implement FredMcD's suggestion, try this minimal change first: Open your current Firefox settings (AKA Firefox profile) folder using either * "3-bar" menu button > "?" Help > Troubleshooting Information * (menu bar) Help > Troubleshooting Information * type or paste about:support in the address bar and press Enter In the first table on the page, on the Profile Folder row, click the "Open Folder" button. This should launch a new window listing various files and folders in Windows Explorer. Set Windows to show all file extensions: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/ Then, leaving that window open, switch back to Firefox and Exit, either: * "3-bar" menu button > Exit * (menu bar) File > Exit Pause while Firefox finishes its cleanup, then: * right-click > Rename the '''extensions.ini''' file to something like '''extensionsOLD.ini''' * right-click > Rename the '''extensions.json''' file to something like '''extensionsOLD.json''' * do not touch the yellow folder named extensions, you definitely do not want to delete that Start Firefox back up again and check on whether it discovered your extensions and now lists them on the Add-ons page, Extensions category.

Question owner

There was no 'extensions.ini' file so I renamed the 'json' file and re-started FF as you suggested. BINGO! The complete list of my add-ons has re-appeared.

Thanks much for your patience and advice.

There was no 'extensions.ini' file so I renamed the 'json' file and re-started FF as you suggested. BINGO! The complete list of my add-ons has re-appeared. Thanks much for your patience and advice.