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Lost all data after regular update

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My laptop just started up and Mozilla updated automatically to newer version 58.0.2 (64-bit). All bookmarks and previous data is missing. Just checked files under the program's folder and all previous data is gone from there too. I want to retrieve my previous data, so please any advice is welcome

My laptop just started up and Mozilla updated automatically to newer version 58.0.2 (64-bit). All bookmarks and previous data is missing. Just checked files under the program's folder and all previous data is gone from there too. I want to retrieve my previous data, so please any advice is welcome

Chosen solution

Just resolved the problem by creating a new profile. Digging into Windows system I was able to acces firefox appdata file and the previous profile was there, so I copied all the info to the new profile and set it up as defult. That was tough Mozilla!

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 28.0 r0

Application

  • Firefox 58.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0
  • Support URL: https://support.mozilla.org/1/firefox/58.0.2/WINNT/en-GB/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

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  • adapterRAM2: 2048
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  • adapterSubsysID2: 124d1043
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  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_robust_resource_initialization GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object
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  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4224 solutions 58938 answers
Look on your desktop. Do you see a folder called; '''Old Firefox?''' https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

Question owner

I already looked for tha folder and it is no where within the system :(

I already looked for tha folder and it is no where within the system :(
FredMcD
  • Top 10 Contributor
4224 solutions 58938 answers

Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there?

Question owner

FredMcD said

Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there?

Just one profile :(

''FredMcD [[#answer-1081851|said]]'' <blockquote> Type '''about:profiles'''<enter> in the address bar. How many profiles are listed? How many should be there? </blockquote> Just one profile :(

Chosen Solution

Just resolved the problem by creating a new profile. Digging into Windows system I was able to acces firefox appdata file and the previous profile was there, so I copied all the info to the new profile and set it up as defult. That was tough Mozilla!

Just resolved the problem by creating a new profile. Digging into Windows system I was able to acces firefox appdata file and the previous profile was there, so I copied all the info to the new profile and set it up as defult. That was tough Mozilla!
FredMcD
  • Top 10 Contributor
4224 solutions 58938 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox.

Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup.

If you do this each day, you will not lose much data. This should be done with Firefox Closed.

Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a copy of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

Question owner

FredMcD said

That was very good work. Well done. Please flag your last post as Solved Problem so others will know. I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a copy of the current profile as is to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with Firefox Closed. Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files.

Thanx for your help, I will back up that way indeed :)

''FredMcD [[#answer-1081867|said]]'' <blockquote> That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. I use an add-on that makes backups of my user profile, Just In Case. Unfortunately, it is not compatible with the current Firefox. Every now and then, open the profile folder and create a copy of the current profile '''as is''' to another location on your hard drive. This way you will have a backup. If you do this each day, you will not lose much data. This should be done with '''Firefox Closed. ''' Note: In case you need to restore from these backups, you may need to overwrite old or corrupted files. </blockquote> Thanx for your help, I will back up that way indeed :)