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Newest version of Firefox keeps crashing, any fix?

fewjr
fewjr
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I've downloaded the most recent version and my browser crashes constantly every time it's open. I was going to install again according to the Chosen Solution I got off the Internet, but there is no "Firefox Installation Folder" in the C:\Program Files (x86)\Mozilla Firefox folder. Do I delete the folder itself? I got this fix from /en-US/questions/1140770.

This is getting very frustrating and I'd rather not switch to a new browser after using Firefox since it first came out.

Thanks,

fewjr56 This is running on Windows 7 at work

I've downloaded the most recent version and my browser crashes constantly every time it's open. I was going to install again according to the Chosen Solution I got off the Internet, but there is no "Firefox Installation Folder" in the C:\Program Files (x86)\Mozilla Firefox folder. Do I delete the folder itself? I got this fix from /en-US/questions/1140770. This is getting very frustrating and I'd rather not switch to a new browser after using Firefox since it first came out. Thanks, fewjr56 This is running on Windows 7 at work

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi fewjr, sorry to hear about the crashes. Do you get a crash dialog, such as

  • Mozilla Crash Reporter -- submits to Mozilla
  • Windows crash dialog -- stores information locally

Or is the problem that Firefox grinds to a halt or freezes?

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.

It only takes a few minutes.

(A) Download a fresh installer for Firefox to a convenient location:

https://www.mozilla.org/firefox/all/

(B) Exit out of Firefox (if applicable).

If you use Microsoft Office, please change your default browser to Internet Explorer before the next step.

(C) Using Windows Explorer/My Computer (hold down the Windows key and press E), right-click > rename the program folder as follows (you might have one or both):

C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox

C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox

(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.

Any improvement?