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When I try to make a new post in Facebook on Firefox 53, it frequently crashes

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When I try to make a new post in Facebook on Firefox 53, it frequently crashes - as soon as I place the cursor in the blank for a new post, the area in which to make a new post disappears. I end up using Google Chrome (which I dislike) to make a new post.

For about 1.5 to 2 months, this has been happening. I even did a reinstall of Windows 10 on my Asus notebook (not for this reason) and then installed Firefox fresh - that was about 1 month ago. The problem occurred right away after they were both reinstalled.

I have Windows 10 Home Edition Version 1703 64-bit operating system, x-64-based processor

I see Firefox version is listed as 53.0.3 (32-bit)

I wonder if Firefox version is supposed to be "64-bit"? I notice that even though I have a 64-bit computer, frequently the software installed is the "32-bit" version.

When I try to make a new post in Facebook on Firefox 53, it frequently crashes - as soon as I place the cursor in the blank for a new post, the area in which to make a new post disappears. I end up using Google Chrome (which I dislike) to make a new post. For about 1.5 to 2 months, this has been happening. I even did a reinstall of Windows 10 on my Asus notebook (not for this reason) and then installed Firefox fresh - that was about 1 month ago. The problem occurred right away after they were both reinstalled. I have Windows 10 Home Edition Version 1703 64-bit operating system, x-64-based processor I see Firefox version is listed as 53.0.3 (32-bit) I wonder if Firefox version is supposed to be "64-bit"? I notice that even though I have a 64-bit computer, frequently the software installed is the "32-bit" version.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 25.0 r0

Application

  • Firefox 53.0.3
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
  • Support URL: https://support.mozilla.org/1/firefox/53.0.3/WINNT/en-US/

Extensions

  • Application Update Service Helper 2.0 (aushelper@mozilla.org)
  • Download Sound 1.2 (jid1-1vdAiX6gThdiIg@jetpack)
  • Gmail™ Notifier (restartless) 0.7.4 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Multi-process staged rollout 1.14 (e10srollout@mozilla.org)
  • Pocket 1.0.5 (firefox@getpocket.com)
  • Shield Recipe Client 1.0.0 (shield-recipe-client@mozilla.org)
  • uBlock Origin 1.12.4 (uBlock0@raymondhill.net)
  • Web Compat 1.0 (webcompat@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 19ad1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • currentAudioBackend: wasapi
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.15063.0
  • driverDate: 11-10-2016
  • driverDate2:
  • driverVersion: 20.19.15.4549
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'Direct2D 1.1', u'AzureContentBackend': u'Direct2D 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

"32-bit" is the standard install.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

"32-bit" is the standard install. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' crash reports, and copy them. Press the Reply button. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx29|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Question owner

Only one shows up on the screen when I do that.

54aa6940-c2b3-4f33-b61c-006d24abef53

that was supposedly at 4:48 AM (it is not 5:31 PM).

The problems I posted about has occurred since then, today, and no "crash report" appears about that on my screen.

Only one shows up on the screen when I do that. 54aa6940-c2b3-4f33-b61c-006d24abef53 that was supposedly at 4:48 AM (it is not 5:31 PM). The problems I posted about has occurred since then, today, and no "crash report" appears about that on my screen.

Question owner

I guess technically the problem is not a "crash", but a malfunction. That woul explain why it did not show up in the about:crashes report.

I guess technically the problem is not a "crash", but a malfunction. That woul explain why it did not show up in the about:crashes report.
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

Question owner

The one I listed in my reply was one not submitted. The ones that were submitted (if more were) I cannot make visible by clicking on anything, as far as I know.

I just clicked on the one report I included above, and now I hit the back arrow. Here is a copy and paste, then file saved to MS Paint.

The one I listed in my reply was one not submitted. The ones that were submitted (if more were) I cannot make visible by clicking on anything, as far as I know. I just clicked on the one report I included above, and now I hit the back arrow. Here is a copy and paste, then file saved to MS Paint.
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

bp-089bf374-bae2-42ec-b2b4-644410170602 Signature: `anonymous namespace::MessageEventRunnable::DispatchDOMEvent

This is for Sumo's Related Bugs 1286904 NEW --- Crash in `anonymous namespace::MessageEventRunnable::DispatchDOMEvent


I called for more help.

bp-089bf374-bae2-42ec-b2b4-644410170602 Signature: `anonymous namespace''::MessageEventRunnable::DispatchDOMEvent This is for Sumo's Related Bugs 1286904 NEW --- Crash in `anonymous namespace''::MessageEventRunnable::DispatchDOMEvent --------------- I called for more help.

Question owner

I don't know what your last message means, FredMcD.

I don't know what your last message means, FredMcD.

Question owner

Are you saying I should call someone? Whom?

Are you saying I should call someone? Whom?
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

I called others to come and help.

I called others to come and help.

Question owner

FredMcD said

I called others to come and help.

You mean people you know? I don't know whom to ask.

''FredMcD [[#answer-974560|said]]'' <blockquote> I called others to come and help. </blockquote> You mean people you know? I don't know whom to ask.