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Outlook.live.com login error from msn.com, then getting loop from "organize your world" page, works on IE

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

PaulV_
PaulV_
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Initially on msn.com page on Firefox, clicked, on Outlook.com link (upper left), then getting login error: "We couldn't connect you to Outlook.com. Please refresh the page and try again later.If you continue to have ...", then getting page "organize your world" page, on all links other than Blog. This occurs running windows 7 at current maintenance, Firefox at latest maintenance. Links work normally on IE on Windows 7, or with Firefox on Windows 10. Any Ideas? Thanks

Initially on msn.com page on Firefox, clicked, on Outlook.com link (upper left), then getting login error: "We couldn't connect you to Outlook.com. Please refresh the page and try again later.If you continue to have ...", then getting page "organize your world" page, on all links other than Blog. This occurs running windows 7 at current maintenance, Firefox at latest maintenance. Links work normally on IE on Windows 7, or with Firefox on Windows 10. Any Ideas? Thanks

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

PaulV_
PaulV_ Question owner
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Thanks, Fred: clearing cookies did the trick! Appreciate the quick, and knowledgeable, response.


Regards,

Paul

FredMcD
FredMcD
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Glad to help. Safe Surfing.