Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Urgent update...... fake address??

  • 4 replies
  • 9 have this problem
  • 1 view
  • Last reply by doglindsay

more options

https://papoimidori-japan.org/5751236746114/11c188c1f7cc05043023cbfe706c319f.html. is an urgent update page that I received after setting Firefox as my default. I am running version 48.1, updated 9/2/16. I had accessed my outlook email and g-mail accounts when it appeared...I believe it is a hack attempt, can anyone advise? Thank you!! Have enough problems with this Dell to add another issue!!

https://papoimidori-japan.org/5751236746114/11c188c1f7cc05043023cbfe706c319f.html. is an urgent update page that I received after setting Firefox as my default. I am running version 48.1, updated 9/2/16. I had accessed my outlook email and g-mail accounts when it appeared...I believe it is a hack attempt, can anyone advise? Thank you!! Have enough problems with this Dell to add another issue!!

Chosen solution

It sounds like you got a random weird name website with a orange background and Firefox icon claiming to have a urgent Firefox update and serving a fake firefox-patch.js file.

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites.

The way Firefox updates are done has not changed over the years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Mozilla would love to shut this down but it has not been so simple as it is more elaborate to just creating some fake sites and serving this firefox-patch.js file.

Unfortunately this has gone on for a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

Read this answer in context 👍 10

All Replies (4)

more options

Chosen Solution

It sounds like you got a random weird name website with a orange background and Firefox icon claiming to have a urgent Firefox update and serving a fake firefox-patch.js file.

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, or unwanted software on Windows based on past reports if the user runs them. Mozilla has no need to host Firefox downloads or updates elsewhere, especially not at random weird name websites.

The way Firefox updates are done has not changed over the years as updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Mozilla would love to shut this down but it has not been so simple as it is more elaborate to just creating some fake sites and serving this firefox-patch.js file.

Unfortunately this has gone on for a few months now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/ and https://support.mozilla.org/en-US/forums/contributors/712075

https://support.mozilla.org/en-US/kb/i-found-fake-firefox-update

more options

Thanks James!

more options

Hi firefox users, I also had this issue. I was on a website and out of no where it closed my tab and it opened "Urgent firefox update" Download now. It had the firefox logo with an orange background.Thinking that it was legit I downloaded it and ran the update. When I saw it opened the command prompt window and began to write a command in green letters, I knew something was wrong and closed the browser. When I closed the browser the installation stopped and my computer restarted. Once logged in, two command prompt windows were open but it was blank. I closed them and quickly scanned my computer. Long and behold it detected malware!! So dont download this update. I hope firefox resolves this issue soon, I like mozilla but if it isn't ressolved quickly Im switching to microsoft edge.

more options

Do not click the link but this is the link that just popped upon mine for the second time in 2 weeks https://aesipspaghetticoder.org/4781098933923/407343adf7396165978d3177224c93a6/60a8008faf9c3a89262a5a933e6877bf.html