Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Icons and images are distorted. Only happens in firefox. Resetting doesn't help.

nhm414
nhm414
more options

Hey there,

So today when I opened Firefox, this is how it looked. Icons and images are distorted. Text is fine, scrolling is fine. And this only occurs in Firefox (i.e. every other program on my computer including other browsers are fine).

Any idea what this is and how to fix it?

Thanks.

Hey there, So today when I opened Firefox, this is how it looked. Icons and images are distorted. Text is fine, scrolling is fine. And this only occurs in Firefox (i.e. every other program on my computer including other browsers are fine). Any idea what this is and how to fix it? Thanks.

Chosen solution

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

Read this answer in context 👍 6

All Replies (4)

Wesley Branton
Wesley Branton
more options

Chosen Solution

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

nhm414
nhm414 Question owner
more options

Woops, just added the screenshot.

nhm414
nhm414 Question owner
more options

Thank you, Wesley!!! What a simple fix!

Wesley Branton
Wesley Branton
more options

Glad to hear that the issue is now solved. Thanks for contacting the Mozilla Support Team.