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Firefox is stopping me from paying my bills. It says theat my auto and credit card sites are untrusted and wont let me go to the login page.

  • 1 reply
  • 3 have this problem
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  • Last reply by philipp

ejron
ejron
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Every time I try to login to Capital One or Great Lakes or Nissan, Firefox blocks me and tells me "This Connection is Untrusted" It will not let me pay my bills. If this keeps happening, I will get another browsers. I have been using Firefox for years and this just started to happen.

Every time I try to login to Capital One or Great Lakes or Nissan, Firefox blocks me and tells me "This Connection is Untrusted" It will not let me pay my bills. If this keeps happening, I will get another browsers. I have been using Firefox for years and this just started to happen.

All Replies (1)

philipp
philipp
  • Moderator
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hello, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached:

  • which issuer information does the certificate contain?

please report back with those two pieces of information. thank you!