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Why would thunderbird refuse to download my messages from att yahoo popmail server when my wife has no trouble using same server configuration?

  • 1 reply
  • 1 has this problem
  • 5 views
  • Last reply by christ1

pstaskus
pstaskus
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Application Basics 

   Name: Thunderbird
   Version: 38.1.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.1.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150707103124
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-92a6a61f-c53f-4eb5-851f-c75592130621 (6/21/2013)

 Extensions
   Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com
   Test Pilot for Thunderbird, 1.3.10, false, tbtestpilot@labs.mozilla.com

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.1.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: d43a5f33-22ce-41a0-844c-56dbf27e492
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1393101525
     places.history.expiration.transient_current_max_pages: 26586
     places.history.expiration.transient_optimal_database_size: 42536468
     plugin.importedState: true
     plugin.state.np_gp: 0
     plugin.state.npmcffplg: 0
     plugin.state.nppdf: 0

 Graphics

     Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family
     Vendor ID: 0x8086
     Device ID: 0x2582
     Adapter RAM: Unknown
     Adapter Drivers: igxprd32
     Driver Version: 6.14.10.4704
     Driver Date: 10-6-2006
     Direct2D Enabled: Blocked for your graphics driver version.
     DirectWrite Enabled: false (6.2.9200.17292)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Blocked for your graphics driver version.
     GPU Accelerated Windows: 1/1 Direct3D 11 WARP

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.8
     4.10.8

     NSS
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS Util
     3.19.2
     3.19.2

     NSS SSL
     3.19.2 Basic ECC
     3.19.2 Basic ECC

     NSS S/MIME
     3.19.2 Basic ECC
     3.19.2 Basic ECC
Application Basics Name: Thunderbird Version: 38.1.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.1.0 Profile Folder: Show Folder (Local drive) Application Build ID: 20150707103124 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Mail and News Accounts account1: INCOMING: account1, , (pop3) pop.att.yahoo.com:995, SSL, passwordCleartext OUTGOING: smtp.att.yahoo.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext Crash Reports http://crash-stats.mozilla.com/report/index/bp-92a6a61f-c53f-4eb5-851f-c75592130621 (6/21/2013) Extensions Lightning, 4.0.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} McAfee Anti-Spam Thunderbird Extension, 2.0, false, msktbird@mcafee.com Test Pilot for Thunderbird, 1.3.10, false, tbtestpilot@labs.mozilla.com Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.1.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: d43a5f33-22ce-41a0-844c-56dbf27e492 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1393101525 places.history.expiration.transient_current_max_pages: 26586 places.history.expiration.transient_optimal_database_size: 42536468 plugin.importedState: true plugin.state.np_gp: 0 plugin.state.npmcffplg: 0 plugin.state.nppdf: 0 Graphics Adapter Description: Intel(R) 82915G/GV/910GL Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2582 Adapter RAM: Unknown Adapter Drivers: igxprd32 Driver Version: 6.14.10.4704 Driver Date: 10-6-2006 Direct2D Enabled: Blocked for your graphics driver version. DirectWrite Enabled: false (6.2.9200.17292) ClearType Parameters: ClearType parameters not found WebGL Renderer: Blocked for your graphics driver version. GPU Accelerated Windows: 1/1 Direct3D 11 WARP AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10.8 4.10.8 NSS 3.19.2 Basic ECC 3.19.2 Basic ECC NSS Util 3.19.2 3.19.2 NSS SSL 3.19.2 Basic ECC 3.19.2 Basic ECC NSS S/MIME 3.19.2 Basic ECC 3.19.2 Basic ECC

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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Verify your server settings. https://support.mozilla.org/en-US/kb/cannot-receive-messages