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Firefox keeps crashing on my pc I can only use it in safe mode

Posted

I had problems with that Binkiland browser intrusion, I thought I was by passing this browser by opening a new tab. I deleted the Binkiland browser from my programs and hardrive but it was still infecting my Firefox, I can no longer use my pc unless I start it in safe mode.

I had problems with that Binkiland browser intrusion, I thought I was by passing this browser by opening a new tab. I deleted the Binkiland browser from my programs and hardrive but it was still infecting my Firefox, I can no longer use my pc unless I start it in safe mode.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • CANON iMAGE GATEWAY Album Plugin Utility Module
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.40416.0

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Free Memory 0.95 (jid1-n85lxPv1NAWVTQ@jetpack)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8})
  • Screengrab (fix version) 0.98.07c ({02450914-cdd9-410f-b1da-db004e18c671})
  • Self-Destructing Cookies 0.4.7 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • Speed Analysis 2 1.0.0.3 (speedanalysis02@SpeedAnalysis.com)
  • Web Protector 1.00 ({8a167a0d-2593-78be-dffa-baa301a8d989})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDescription2:
  • adapterDeviceID: 0x0000
  • adapterDeviceID2:
  • adapterDrivers: vga framebuf vga256 vga64k
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x0000
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17292
  • driverDate:
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59584 answers

Deleting a program may not solve the issue, if it left babies behind.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Deleting a program may not solve the issue, if it left babies behind. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
alan_r 127 solutions 1451 answers

You should try disabling/removing your Web Protect Extension. This may be why Safe Mode is working. http://malwaretips.com/blogs/webprotect-virus-removal/

You should try disabling/removing your Web Protect Extension. This may be why Safe Mode is working. http://malwaretips.com/blogs/webprotect-virus-removal/
guigs 1072 solutions 11697 answers

And if it is not, please disable each add on one by one until a culprit is found. Safe Mode in Firefox only disables some settings, hardware acceleration and addons.

And if it is not, please disable each add on one by one until a culprit is found. Safe Mode in Firefox only disables some settings, hardware acceleration and addons.
John99 971 solutions 13138 answers

If I understand your first post correctly you may be indicating you need to start in Windows Safe Mode.

If that is the case you have a serious problem and may need advice from a forum specialising in Windows or Security issues.

FIRST of ALL: If you have already had issues with one set of Adware or Malware (Binkland & ?? Web Protect) it is quite possible there is more yet to be discovered. I would use multiple tools as listed in Fred's post above. Don't just rely on your McAfee or just a single choice from the the list.

If I understand your first post correctly you may be indicating you need to start in '''Windows Safe Mode'''. If that is the case you have a serious problem and may need advice from a forum specialising in Windows or Security issues. FIRST of ALL: If you have already had issues with one set of Adware or Malware (Binkland & ?? Web Protect) it is quite possible there is more yet to be discovered. I would use multiple tools as listed in Fred's post above. Don't just rely on your McAfee or just a single choice from the the list.
FredMcD
  • Top 10 Contributor
4254 solutions 59584 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.