Firefox crashes
my Mozilla Fire Fox Crashed...today about 3 hours ago..was trying to download a PC cleaner...called SparkPlus PC Cleaner when this occurred...
Now I Can't Open Fire Fox...
Received crash report, but I didn't give any details...and didn't realize I should have put my email address in...before I restarted.. How do I repair ...this?
here is the ID Number: bp-4da794d5-5910-406b-a5a2-c7d842150206
edit: fixed crash id
Modified
All Replies (1)
hello Dorsa, it looks like you have malware on your computer. please perform all these steps:
hello, you have various malicious addons present. please perform all these steps:
- press the shift key while you're launching firefox - you'll then be shown a dialog window from where you can refresh firefox
- afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
- finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.