Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

downloaded new Firefox, download OK, page shows but won't open sites

  • 1 valiny
  • 2 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i FredMcD

more options

Have a new Firefox, the old version was crashing, the new version will not respond to open sites, tried 32bit version same result. Windows ultimate system being used.

Have a new Firefox, the old version was crashing, the new version will not respond to open sites, tried 32bit version same result. Windows ultimate system being used.

All Replies (1)

more options

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}