Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Crashes when loading up web elements / RSS feed results (Bug 1353704) in safe mode

  • 4 valiny
  • 2 manana an'ity olana ity
  • 2 views
  • Valiny farany nomen'i withaglove

withaglove
withaglove
more options

Two crash dumps of the event happening: https://crash-stats.mozilla.com/report/index/4376ab61-4aa2-4082-8140-749a60170521 , https://crash-stats.mozilla.com/report/index/3996a36e-32d4-42f3-96c5-b3f190170521 (under safe mode)

Same case as https://support.mozilla.org/en-US/questions/1160061 (I would've posted there but seems like there is no way to register without posting a question.....)

Version 52.1.1

When opening Thunderbird, it will freeze for a while (which it didn't do in earlier versions), then load up the inboxes. Opening an email in a new tab, or just clicking a RSS feed item will freeze the program again, this time for longer. For emails, it will load them, and start the 'countdown'. For feed items, either it loads up (starting the 'countdown' too) or it closes the program without loading.


With countdown I'm referring to the fact that, after a random amount of time between 5-30 minutes approx., with no noticeable memory increment AFAIK, it will suddenly crash.


Dealbreaker for me, makes it extremely hard to check the email.

Two crash dumps of the event happening: https://crash-stats.mozilla.com/report/index/4376ab61-4aa2-4082-8140-749a60170521 , https://crash-stats.mozilla.com/report/index/3996a36e-32d4-42f3-96c5-b3f190170521 (under safe mode) Same case as https://support.mozilla.org/en-US/questions/1160061 (I would've posted there but seems like there is no way to register without posting a question.....) Version 52.1.1 When opening Thunderbird, it will freeze for a while (which it didn't do in earlier versions), then load up the inboxes. Opening an email in a new tab, or just clicking a RSS feed item will freeze the program again, this time for longer. For emails, it will load them, and start the 'countdown'. For feed items, either it loads up (starting the 'countdown' too) or it closes the program without loading. With countdown I'm referring to the fact that, after a random amount of time between 5-30 minutes approx., with no noticeable memory increment AFAIK, it will suddenly crash. Dealbreaker for me, makes it extremely hard to check the email.

Novain'i Wayne Mery t@

Vahaolana nofidina

withaglove said

Wayne Mery said
https://bugzilla.mozilla.org/show_bug.cgi?id=1353704 Can you help us find the regression range??

Hmm, I think I didn't get what you meant there. The affected versions? It just happened with this latest one, 52.1.1 ; the previous one (52.1.0) worked perfectly. I can install it if there's a link at hand and it helps pinpoint the bug. Or should I also try with the 55.0 nightly one posted in that linked thread?

That's an interesting observation, because the general experience in https://bugzilla.mozilla.org/show_bug.cgi?id=1353704 is it started in 52.1.0.

You could certainly try 55.0a1

Please post your results

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

https://bugzilla.mozilla.org/show_bug.cgi?id=1353704

Can you help us find the regression range??

withaglove
withaglove Tompon'ny fanontaniana
more options

Wayne Mery said

https://bugzilla.mozilla.org/show_bug.cgi?id=1353704 Can you help us find the regression range??

Hmm, I think I didn't get what you meant there. The affected versions? It just happened with this latest one, 52.1.1 ; the previous one (52.1.0) worked perfectly. I can install it if there's a link at hand and it helps pinpoint the bug. Or should I also try with the 55.0 nightly one posted in that linked thread?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Vahaolana Nofidina

withaglove said

Wayne Mery said
https://bugzilla.mozilla.org/show_bug.cgi?id=1353704 Can you help us find the regression range??

Hmm, I think I didn't get what you meant there. The affected versions? It just happened with this latest one, 52.1.1 ; the previous one (52.1.0) worked perfectly. I can install it if there's a link at hand and it helps pinpoint the bug. Or should I also try with the 55.0 nightly one posted in that linked thread?

That's an interesting observation, because the general experience in https://bugzilla.mozilla.org/show_bug.cgi?id=1353704 is it started in 52.1.0.

You could certainly try 55.0a1

Please post your results

withaglove
withaglove Tompon'ny fanontaniana
more options

Wayne Mery said

That's an interesting observation, because the general experience in https://bugzilla.mozilla.org/show_bug.cgi?id=1353704 is it started in 52.1.0. You could certainly try 55.0a1 Please post your results

Well, this is weird. I installed that Daily version (in another path) and it caught on the emails and disabled the theme I had (TT deepdark). I tried opening Thunderbird (which inherited the configs and left the theme disabled) and... It works perfectly now! I reenable the theme, uninstall Daily and restart the computer... And it's still working fine! No more crashes.

I wonder what happened when installing Daily to fix it... Maybe it was a broken configuration? Or something lacking that the installer added?