Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Natao arisiva ity resaka mitohy ity. Mametraha fanontaniana azafady raha mila fanampiana.

Firefox crashes

  • 5 valiny
  • 3 manana an'ity olana ity
  • 11 views
  • Valiny farany nomen'i FredMcD

more options

Firefox crashes every time I open it. I tried opening in safe mode (hold shift while opening) and it still crashes with the crash report. The last Crash ID was: Crash ID: bp-cb0e48e9-1fa7-4b3e-8586-0162d2160829

Firefox crashes every time I open it. I tried opening in safe mode (hold shift while opening) and it still crashes with the crash report. The last Crash ID was: Crash ID: bp-cb0e48e9-1fa7-4b3e-8586-0162d2160829

Vahaolana nofidina

Update/disable your Websense

Hamaky an'ity valiny ity @ sehatra 👍 1

All Replies (5)

more options

Here is a screenshot of the crash IDs.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Product Firefox Release Channel release Version 48.0.2 Build ID 20160823121617 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-cb0e48e9-1fa7-4b3e-8586-0162d2160829

Signature: PREF_GetIntPref

qipcap.dll = Websense Data Endpoint

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

dlumd11.dll = DisplayLink Core Software = DisplayLink Corp

This is for Sumo's Related Bugs 1294650 REOPENED --- follow up - startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)

1291738 RESOLVED FIXED startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)

1291736 RESOLVED DUPLICATE startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)

831751 RESOLVED WORKSFORME crash in pdfplugin @ PREF_GetIntPref with PDF Plugin for Firefox on Mac OS X 1.2

828184 VERIFIED FIXED startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)

768449 RESOLVED WORKSFORME Intermittent crash during test_bug_242956.html [@ PREF_GetIntPref]

Novain'i FredMcD t@

more options

Vahaolana Nofidina

Update/disable your Websense

more options

Removing the Websense End Point Agent resolved my issue. Thank you for the assistance!

more options

Glad to help. Safe Surfing.