Just confirming this is indeed a survey. The way this works is that we ask people visiting the site to provide us with a contact email if they want to take part in a survey and th…
Ahh, now I get it, it's about opening links in a new tab (thanks for the screenshot).
You probably had an older version of FF with an add-on that no longer works. Here's what y…
Hi vtech89,
It looks like it might be a problem with the email attachment (maybe it's too large?). What email provider are you using? Are you getting any error messages?
Hi Lucky02,
If you tried in other browser and the result is the same then it might be the link itself that is not working properly.
Were you ever able to open this link, it …
Hi k.greene74,
Can you please check out the article and see if the instructions there help?
https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues
Let me kn…
Hi Boston33,
Please go to Preferences-> General-> Tabs and make sure "Open new windows in a new tab instead"is ticked.
You can find more information here: https://support.mo…
Hi anthonyc,
I checked and it looks like since filtering software is third party software there's no much we can help with on our side :(. Check the [https://www.mozilla.org/en…
Hi Car19fire50,
You can customize that page so that you don't have all those sites. Just click on the cogwheel on the right and uncheck everything.
More info [https://suppor…
Oh, maybe you're referring then to the [https://support.mozilla.org/en-US/kb/about-new-tab-page tiles in the new tab page].
It's bit different now with the new update, you can…
Hi eddieykah!
What [https://support.mozilla.org/en-US/user/Mkll Mkll] suggested above is the best way to go. Also [https://support.mozilla.org/en-US/user/hostmaster hostmaster …
Hi ho76,
Have you tried checking the browsing history? You can click History -> Show all history and you should be able to see all the pages you have visited in a certain perio…
Thanks, I'll look into it. I'm going to black out the email addresses above for privacy reasons as this is a public forum. Let's continue this conversation via Private Message.
Hi!
Admin here. I have checked your username "aschwarz1309" in the database and I cannot find it, so it is probably wrong. If you can send me the email address that you used to…
I will be closing closing this thread as this is getting off-topic. This is a support forum so the discussion should strictly be related to support requests. For product feedback …
Hi donnyy,
Happy to hear you enjoy your Firefox experience! We're not just a browser but a [https://www.mozilla.org/en-US/mission/ community of enthusiasts fighting for the ope…
Hi sam4,
Hmm, this is strange, it should open directly. What does it say exactly when you click on the link? It would be very helpful if you could provide a screenshot.
Hi m-reza.mehrabi
Sorry to hear you have this issue. Can you please provide more details in order for us to be able to troubleshoot the problem? What happens when you're trying…
Hi eau69,
Welcome to the Mozilla community! The One and Done tool is on a different platform than support.mozilla.org this is why it requires a different login.
One and Done i…
Hi obliviousmassacre
What Seburo said :) Just follow the instructions in the article he posted.
You just need to uncheck the option for suggested tiles and you're good to go.
Hi dentimer
I'm afraid this is an English speaking forum so if you could re-post your question in English that would be great. We will then be able to investigate your issue an…
Hi Affamole,
I'm not sure if I can answer the "why" as this is a policy discussion but as far as I know Mozilla has been using this from the beginning and if I'm not mistaken t…
Hi deniz4224,
I'm afraid this is an English language forum. If you could re-post your question in English that would be great. In this way we can investigate your problem.
Hi lindagilp,
Which email provider are you using? Normally it is not the browser (Firefox) that learns how to "catch" spam but it is your email provider (like Gmail, Yahoo etc)…
Hi akhmadghazi,
I'm afraid this is an English speaking forum. Would you be able to please repost your question in English so that we can take a closer look at the issue?
Tha…
We couldn't do the screen sharing session as no mic available. Calidrisnc, I have PM'ed you, can you please try to disable hardware acceleration and see if that helps.
It should install if you have that option enabled. Click on Firefox in the menu bar then Preferences and go to Advanced. The click on the Update tab and make sure that "Automatica…
Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove your Firefox program files and then reinstall Firefox. This process do…
Hi georgeyent,
Can you post your question again, it doesn't seem to be complete?
Have you managed to remove Malwarebytes from your computer? What happened then?
Hi KKathleen,
I'm sorry to hear you have this issue. It is a known bug that should be solved soon. What you need to do is to update to Firefox 40.0.3 that comes out today, that…
Hi!
This forum is for support issues only, not debate :) so let's try to keep it that way. The community who is helping here is made of users just like you and can only answer …
Hmm, it might be a problem with your graphics card. Does this happen with all websites or just one?
Can you try to disable hardware acceleration [https://support.mozilla.org/en…
Hi Erickdog1,
You probably need to contact the online classroom software provider. They can give you exact instructions on what you need to do in order to participate in live c…
Hello,
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history…
You can also '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that tempora…
Try closing the Firefox process from the Activity Monitor. Steps:
Hit Command + spacebar to bring up the Spotlight search
Search for "Activity Monitor"
Press Enter/Return and…
Hi Livsi,
Unfortunately this is an English only forum :( If you can re-post your question in English that would be great. You can also use the local Mozilla Russian forums wher…
Hi Whitebuck,
I'm sorry you're experiencing issues with Firefox. I understand your frustration but please keep in mind that as per the [https://support.mozilla.org/en-US/kb/for…
Hi pete.n4zr,
Are you having issue logging in to support.mozilla.org or somewhere else? If it's support.mozilla.org that's causing trouble please PM me so that I can try to res…
Hi!
Hmm, it might be a problem with your add-ons. Can you try [[Troubleshoot Firefox issues using Safe Mode|Firefox in Safe Mode]] to see if the problem goes away?
This is …
Hi madamec
Sorry to hear that. Please do the following to give us crash IDs that will help us understand more about the crash.
#'''(OS X 10.6 or previous)''' Click the '''Fi…
Hi reggajt,
Sorry to hear you have the issue !
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there st…
Hi 1031982!
Were you using the Multiple Tab Handler add-on? If so, it seems it's not yet fully compatible with the latest version of Firefox (you can check some of the comments…
Hi CD Friou!
If you didn't install it yourself it seems your search has been taken over by the Ask toolbar. It probably came with Java.
Check this thread here in the Ask.com…
Hi David!
I'm so happy to hear that you got your problem solved with Mozilla! Please do let us know if you have any other issues that we can help with.
Have a great day!
Hi corsnguy,
I'm sorry to hear you're having problems. We're aware of the situation and our engineers are working on it.
Meanwhile what you can you is to download the file y…
Hi cheyliger,
You might want to try an add-on like AdBlock Plus, they are pretty good for blocking annoying pop-ups.
https://addons.mozilla.org/en-US/firefox/addon/adblock-p…
Hi ussie43,
For now there is no plan for a Mozilla Mail that I know of but thanks for the feedback, that's not a bad idea!
There's a bunch of encrypted email providers that …
Hi rknepp35,
HTML email is the email that is formatted like a web page, using colors, graphics, table columns and links. So it looks nicer. Text email is an email that only inc…
Hi narab,
You can use the Classic Theme Restorer to bring all those back again. You can find more detaills here: https://support.mozilla.org/en-US/kb/how-to-make-new-firefox-lo…
Hi henryfm,
I'm sorry that you are unhappy with the new Firefox design. People helping here are volunteers and they are doing the best they can to help out Firefox users so ple…
Hi oldhoss,
I'm sorry that you are unhappy with the new Firefox design. People helping here are volunteers and they are doing the best they can to help out Firefox users. If yo…
Hi Droes,
This might be a problem related to Windows, check the link here: [http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-icons-disappearing-…
Hi vasco11br,
Can you please take a screenshot of the issue and attach it here? It would be really helpful to understand where the problem comes from.
Thanks!
Hi rajeev1966,
The 29.0 version is the latest Firefox version. You can always get the latest version of Firefox here: http://www.mozilla.org/en-US/firefox/new/
The next update…
Hi Daniel120201,
Is it the same in other browsers or do you only have issues when trying to use Firefox?
Here's an article that might help:
[https://support.mozilla.org/e…
Hi Kickin-S!
Have you tried to import the bookmarks directly using the Firefox import tool? You can find the instructions here: https://support.mozilla.org/en-US/kb/import-book…
Hi peterfietser,
I'm afraid this is an English only forum. If you need help in Dutch you can use the forum here: http://www.mozbrowser.nl/forum/index.php
Or just post in Eng…
Do you run any video downloading add-ons or other media-related add-ons that might change the standard behavior of the Flash player? If so try disabling those and test whether Fla…
Hi mulko,
Does this happen with any files that you download regardless of the source or just with the ones that you download from the unstable server? Also, if you try the same…
Hi!
This is probably something the webmaster of the affected site can help with but I'll send this to our senior tech guys to have a look maybe they can help.
Hi bumbbunny,
Can you please let us know what happens when you're trying to start Firefox? Do you get any error message? Also what website are you trying to access that asks yo…
Hi bobrova,
This is an English only forum I'm afraid so we can only provide help in English. You can use http://forum.mozilla-russia.org/ for questions in Russian.
Привет Б…
Hi blauerklaus01,
Not sure if you can do that. But you can access the "Show All Bookmarks" button from the Firefox top menu. Just click on Bookmarks and the button should be th…
Hi Luis.plana!
Can you give more details on what exactly is happening? Is it a login problem, do you get error messages, does the web page open up etc? Also it would be useful …
