Thunderbird Community Forum

I tried the help article, but it seems to be out of date and doesn't match what I see.

I have an Inbox with 4 emails.

Then I have another email that has an inbox beneath. I'd like to add this fifth inbox to the global inbox.

About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

One of my email addresses, which I haven´t used for a month or so, has stopped sending messages. I am told to check my SMTP settings. Incoming messages are being received. The server is smtp.office365.com I am using port 587, as recommended by the Outlook site. I was using 465. I have restarted the pc since making the change. The email address is ....@outlook.com Settings are: SSL/TLS OAuth2

I am using WIndows11

I cant find any useful advice on the Outlook site.

Any suggestions ?

koffie Dec 22, 2024, 13:20 CST

I've Thunderbird installed after it was deinstalled by a fail installation routine. On yesterday during this new install thunderbird has recovert the mails but only up to siste month May. The account on gmail isn't available completely.

Is there a possibility to try a completely recovery again.

This is an Ubuntu /Oracular OS. koffie

____________________________________-

Subject: Mapenzi posted an answer to your question "restoring email in thunderbird has stopped with mai 2024" Date: Sat, 21 Dec 2024 18:31:16 +0000 From: Mozilla Support Forum <no-reply@support.mozilla.org> Reply-To: no-reply@mozilla.org To: koffie@gmx.net

Mozilla Support

restoring email in thunderbird has stopped with mai 2024

• Mapenzi* Dec 21, 2024, 2:31:13 AM

What do you understand by "restoring" email? Recover lost email? Recover deleted mail? Download email?

Send Later release notes recommends "configure Thunderbird to store your drafts under Local Folders rather than in your IMAP account" to avoid a bug.

How do I do that?

Open in Conversation no longer an option in Thunderbird 128.5.2esr. The shortcut, shift control O, does not work anymore either.

Is there an add-on that will restore this essential bit of functionality?

I have set a "Filter Rule" to forward any email with match to another folder. The issue is those email are also showing up in my inbox. I only need these in the "Moved Folder".

Since updating Thunderbird lately to 128.3.3esr (64-bit), "Open in conversation" is grayed out, SHIFT+CTRL+O shortcut also doesn't work. There is a small chance it happened on a previous update, I'm not sure. This function is something I use regularly so this bothers me greatly. I tried rebuilding the global database according to https://support.mozilla.org/en-US/kb/rebuilding-global-database with no luck - the problem persists. The file now has 1,18 MB, I'm quite certain it was significantly larger before. The problem occurs in all accounts I have and it worked on all of them before. Threading itself works properly if I go to View>Sort by>Threaded so the messages are recognized as threads properly.

Thunderbird has been working fine for years, and a few days ago I went to check email and the program only cycles and won't respond, I've done the regular things, like restart the modem, computer and redownload the program. I have windows 11 home, on a laptop, and thunderbird has about 100 saved messages.

As of 8am Sunday 12/22/2024 Thunderbird stopped retrieving email from my email accounts. These are @cox.net accounts that Cox transferred to Yahoo many months ago. I logged into Yahoo Email and my mail is there. I have not made any changes. The last email I got via Thunderbird was time stamped 7:59am.

Thunderbird was open when my Ubuntu Unity 24.04.1 LTS system abruptly powered off. When I restarted the system, Thunderbird first downloaded a ton of duplicate Emails from pop.gmail.com. Once I cleared those out, Thunderbird now times out attempting to reconnect. I am running the .deb (not the snap) version of Thunderbird 128.5.2esr (64-bit). I'm sure something got corrupted and I'd like to get that straightened out. Thanks in advance.

By the way, I do have both the Cardbook and GCalTab addons which read my contacts and calendar entries from Google just fine. Only the Gmail portion is FUBAR.

Hi, Thunderbird was working fine in the morning, but later in the day, it suddenly stopped downloading messages from my Hotmail inbox and asked for my password again. When I entered my password, I got the following error message:

"Sending of password for user mazyarm@hotmail.com did not succeed. Mail server pop-mail.outlook.com responded: Authentication failure: unknown user name or bad password."

Thunderbird won't sign in to check emails. I also get the message:

"Login to server pop-mail.outlook.com with username mazyarm@hotmail.com failed."

And those are the messages I now get whenever I click on the Get Messages button. However, I am still able to access my Hotmail account directly using the Firefox web browser, so I know that my username and password are not the problem.

Does anyone know what's going on? How do I solve this problem? Thank you, Maz

Version 128.5.2esr / Mac OS 15.2 I've been using Thunderbird since 2006 and never had this problem before. The folders in one of my three accounts (iCloud) have suddenly become very unstable and disappear. I can restore them by checking the individual folders in Subscribe. They're OK at the moment, but I've had to restore them twice in the past couple of hours.

I can't seem to change the color of text within an email. I used to be able to do it easily, but now, following the same steps I have always used, the text remains black. I have read other posts on this problem and have tried this recommended by sfhowes:

1. sfhowes 7/19/24: 'Make sure you don't have 'Always' for 'Override the colours...' in Settings/General/Language & Appearance, Colours (see picture). Mine is set to "never" (see screenshot attached)

Here's how I am trying to change the color:

1. Highlight the text in the email 2. Select "Format"/"Text Color" from the toolbar menu 3. This brings up a small popup titled "Text Color". (see second screenshot). 4. I click on the (black) box to the right of the words "Choose a color". This brings up a larger popup titled "Choose a Color" (see 3rd screenshot) 5. I click on the color to which I want to change the text. I click "okay" on the smaller popup and then close the larger popup using the red circle in the upper left corner of the larger popup. (I do not have an "okay" button on the larger popup.)

However, the text remains black, Any suggestions. Thanks in advance for your help.

I get email on both my lap top and cell phone. Have not pulled down my email on the lap top for a while. The last emails I see are dated 11/14/24. Did something change? Did I miss an email from Thunderbird? With so much garbage coming through every day, it's easy to miss somethink unusual!

I changed computers and in order to make sure I could use TB on the new one, I updated the old computer from 120-something to 128.5.2, and then installed 128.5.2 on the new one as well. The transfer went okay - once I saw the video that explains how to do it - but when I sat down to write an R-T-L email, it didn't automatically R-T-L, and when I looked for the "switch-direction" button I was used to in the old TB, it wasn't there! I can write in Hebrew, (or Arabic), but I can't R-T-L the text. HELP? HELP! Thank you