Firefox Support Forum

One of the main reasons I use Firefox is the ability to enter the address bar and press "Tab" to go to the next option instead of pressing the down arrow like in some other browsers. The problem I'm encountering is when I want to get to something further down the list, it's all of the sudden tabbing to this little 3 dot menu that has "Remove from history" and "Learn More".

I use this feature a lot to visit past pages for researching, so I'm wondering is this 3 dot menu new? Is there a way to disable it? I've attached a screenshot to hopefully more clearly describe what I'm talking about.

I receive the following message when trying to go to Fold3 website:

An error occurred during a connection to www.fold3.com.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

What do I do to correct?

Kate Hymes

(may have the wrong 'topic' from drop-down list) MacOS Ventura 13.4 I've tried this with Safari, Chrome and now Opera - FireFox is the only one that gets an error: "We’re sorry. Due to technical issues we are unable to process your request at this time. Please try again later."

This happens when on the TD bank site when I try to get to my "Statements & Documents" session. I've contacted TD and they won't provide what is going on to cause the above error to be generated, and because other browsers aren't having a problem it's now a Firefox issue.

I'm not sure how to proceed since I can't get further details from TD bank and don't see what needs to change to allow Firefox to work.

Any suggestions as to what setting or debugging I can try appreciated.

HELLO! I've got 2 MacBook Pro’s- #1= OS-Ventura/ #2= OS-HighSierra:

I'm having trouble bookmarking individual item page at Lowes.com. Hoping someone can help me with this problem. I "used" to be able to save an individual item page I want research later from Lowe's in my Bookmarks. When I go to access it later I get this message:

Access Denied You don't have permission to access "http://www.lowes.com/pd/No-Dig-Actual-3-37-ft-x-4-12-ft-Grand-Empire-Powder-coated-Steel-Pressed-Point-Decorative-Metal-Fence-Panel/3028522" on this server. Reference #18.cc69dc17.1685628277.1a0b49de.

However I can save the whole page showing “all” the items with no problems. This happens on both Macs, 2 different OS. I have deleted cookies, cache, history continually and nothing works. It happens in Safe Mode as well, I even refreshed FireFox and it still happens. It happens in Safari also.

So I ask myself why "now" is this happening when it never did before? Is there a setting I need to look at? Any ideas would be greatly appreciated. Thank You!

When I open emails many times the letters are gibberish. The letters are changed into symbols and weird looking letters. Sometimes closing Firefox and reopening helps, but usually I have to restart my computer. Even then, it may or may not be readable. Some emails are only partially this way, but most are complete gibberish. Has been happening for a few months. I have updated Firefox and am running the newest update. I am using Microsoft 365 email. Other computers in the same office do not have this issue. Any ideas how to fix this?

New version produces "Access Denied" when logging into Chewy.com Please fix this. I tried to add an image, but, like last time, doing so froze the page and I couldn't get back here. Had to start over. Can I revert to the earlier version of Firefox that worked? If so, how?

I just went to one of my email folders in Googlemail and it was empty. When I began to check the other folders they are all empty as well, but on Google Chrome and on my phone all the messages are there. Why are they not there in Firefox? Can I get them back?

Following a recent update (May 25th, 2023) I have lost all my notes. I know Mozilla does not monitor the Notes extension actively and the corresponding Github repo is archived (https://github.com/mozilla/notes).

Mozilla also notified the users about the decision to discontinue this service: https://support.mozilla.org/en-US/questions/1328311.

However, I found the "Notes add-on" useful, and kept using it. Finally with a sudden update in late May 2023, I have lost all my past notes. While searching for possible solutions for the data recovery, I came to find the following solution by " jscher2000".

1. https://support.mozilla.org/en-US/questions/1390845
2. https://support.mozilla.org/en-US/questions/1322197#answer-1384732

However, it was reported that though majority of the data was recovered by applying the technique above, lost notes were not among them: https://support.mozilla.org/en-US/questions/1390845#question-reply

For anyone with similar issue I am describing below what worked for me. Following the suggestion by "jscher2000" I first generated the "Old Firefox Data" folder on my desktop. This is how I did that: From the Firefox browser window, click on Help -> More Troubleshooting Information -> Refresh Firefox and follow the instructions.

After creating the "Old Firefox Data" folder you will be able to see one, or multiple, "profile folders" therein. On my system I was able to see multiple "profile folders".

Next, type "about:profiles" in the URL space of a Firefox browser. I saw only a single profile (the default profile) on my screen that followed. Next, you need to "create a new profile" and point the system to one of the "profile folders" inside "Old Firefox Data" folder. Lastly, hit the "Launch profile in a new browser". If you can not see your old notes, try with another profile folder inside "Old Firefox Data" folder.

This is what worked for me (Mac OS). If there is any better solution please suggest that.

Every few days I get a notification that Firefox will be quitting in 120 minutes. However, there is no option to tell Firefox not to do this. I checked my settings and couldn't find anything about this either. My settings also say that my version of Firefox is up to date, so Firefox is not restarting for an update. Is this happening for other people? How do I tell Firefox not to quit without my permission?

I'm having a problem using my bank website with Firefox - I get a message when I move from one page to another, and that message closes the bank website - Here is the message: "Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." It is very important to me to be able to view my accounts and investments daily - please help me solve this!

Hello! When I try to log into my Microsoft 365 Outlooks, I get the following message:

'Your browser is a bit unusual...

Try disabling ad blockers and other extensions, enabling javascript, using a different web browser or turning off your VPN.'

I did go in and turn off the ad blocker. I do not have a VPN, and I could not find anything about Javascript on the Preferences page.

Please let me know what to do so I can log into my email.

Thank you! Christine

Every time I try to login to a different page my firefox crashes.

bp-14289935-57f0-449e-8441-e50640230530 5/30/23, 9:46 AM View bp-aace6a49-74af-4676-b0e2-0f8250230530 5/30/23, 9:46 AM View bp-011a67c7-c9f4-402e-9be8-7710d0230530 5/30/23, 9:46 AM View bp-d034b95f-b15a-49d8-ace5-1b0b50230530 5/30/23, 9:46 AM View bp-6e1730c2-125b-4323-98ff-9b97c0230530 5/30/23, 9:46 AM View

I also did get the attached message, wasn't forsure if this was apart of the issue?

I have tried to dump the preferences, clear cache, restart, clear history.

As the subject says, certificate exceptions added "permanently" in the Certificate Manager are dumped at various intervals. For example after updating to 113.02, my certificates for a local router and switch were gone. Sometimes the certificate exceptions seem to be removed at random intervals. Can't really nail down what causes this but the "permanent exception" is not honored. I added several certificates a few days ago, now they're gone.

This has been an ongoing PITA for the past year or more. Why does Firefox make this so difficult?

I have a 2020 Mac Mini with Ventura 13.2.1 on it. I have four virtual desktops which are part of the OS. I place various apps on the others like stocks and weather etc. to diminish clutter on screen. Firefox shows up on all 4 of them. I want it on only one desktop. Safari works on only one and doesn't show in the other 3 desktops. I have searched the net but haven't found anything that speaks to this in particular. Thanks for any help with this and I hope it's just a simple setting. Regards, Jim Stephens