Firefox Support Forum

This keeps happening in spite of trying many things including : malware scan and removal; repair of O/S file system and thorough uninstall of Firefox - including clearing the registry.

I can't stop picture in picture feature. And yes, I've tried options - browsing-disable pic in pic, but it doesn't exist in Firefox 90.0. Also I disabled all forms of picture-in-picture in about:config. AND IT STILL SHOWS UP! Please give me a solution that works!

При загрузке сайта DNS-shop.ru сайт не догружается (загружается только базовая информация о товарах без картинок) и все, процессор уходит в нагрузку 100% и нагревается до 75 градусов. С Edge таких проблем нет, сайт грузится быстро, не грузит систему. Браузер самый свежий, AMD Ryzen 5950x, остальное думаю не важно.

Hello, there still is a Firefox Sync account for the email address fraavunbensem@hotmail.de. This is the email address of my late mother. I closed the email account years ago, but now I cannot even close the corresponding Firefox Sync account. Thanks y'all for your help!! Karl

Hello all,

Lately I received a report from some colleagues that a certain feature is not working in Firefox that appears to be working on any other browser.

When drag/dropping e-mails and/or attachments from Microsoft Outlook (Microsoft 365 Apps for enterprise) to a drop-field in Firefox (88.0.1 - 64-bit) nothing happens.

When using Firefox we can drag/drop files from Windows Explorer, but not from Outlook.

The same fields do work flawlessly when drag/dropping e-mails and/or attachments from Microsoft Outlook in Google Chrome, Microsoft EDGE, Opera and Safari. So Firefox is the only browser - on several OS's - that does not allow e-mails/attachments to be dropped from Microsoft Outlook. We have tested multiple users on different workstation and we have tested drop-fields from several web applications.

Surprisingly I cannot find any solution to this. The only similar cases I was able to find are from a couple of years ago but are about the other way around (so drag/dropping files FROM Firefox to another application).

At this moment I am advising my colleagues to use another browser. But we really want this to work properly with any browser of choice. Hope this community can help us out.

The update to Firefox 89.0 did not fix this problem.

Note: UAC is enabled on the workstations. Disabling does not affect anything. Tested attachments: .pdf, .docx, .html & .xlsx

Hi, https://www.finnair.com/fi-fi, Chat-window not opening with Firefox-browser. Browser-privacy setting is standard. Edge-Browser is opening, but the window in the display-corner not completely displayed.

Thank for support.

Video calls do not work on Firefox. I tried on Facebook, Messenger and Google Meet - nothing works. On FB and Messenger it ends up with a black screen and "call failed" message. On Google meet I can connect to a call, but I cannot see or hear anybody and nobody can see or hear me. I tried Safe Mode and resetting Firefox - no results. On Chrome everything works. This issue was with Firefox for a long time, but since we conduct more of our life online in the recent year, it became really frustrating. Any fix for that?

I am on Mac OS High Sierra

Attempting to patch a corporate template (reason why the version is so old) and when using any later ESR installer with the -ms parameters the old version remains.

The installer returns a 0 exit code when done through our scripting. However it never actually installs.

Being ESR there are no logs.

When you manually install everything goes fine. The scripting handles elevating permissions, we use the same functionality across the enterprise so we know this should not be the issue.

However, and this is the odd part, if we "inject" a new installer in our scripting it will install if done without any other actions. However, for production support we have many other third party app updates.

I was leaning towards app conflicts (maybe handle locks on required libs etc) but after much testing, there are no conflicts.

I am at a loss. Any thoughts?

Hi never used a forum before but feel as if i have no choice since i updated to 90.0 i can no longer use custom fonts it just defaults to the original font which i hate has anybody else had this problem if i switch to troubleshoot mode it seems to work I know what you're thinking it must be down to an extension but I've tried disabling all extension and it still won't work Any suggestions are very welcome Thanks K..........

I am having problems to export a certificate in Firefox 64.0.2. I can see the certificates but while trying to back them up, i am able to select file location, give a name and after that it generates a white rectangle but does not do anything and the certificate is not backed up. I know there are newer versions, but I need to secure that the certificates will not be gone. Any idea how to make it work?

Hi All,

Running latest 9.0.1 for Mac OS.

Suddenly cannot print Apple Emoji. We can see them but they will not print out on any of our printers.

Every other program we've tested prints them just fine, so confident this is a Firefox issue.

I have refreshed Firefox but this did not help. Tried System Print & Firefox Print modes

Any advice would be greatly appreciated.

TIA

I used to have the option in the Bookmarks drop down menu to "Add Bookmark". That option is no longer there. Any ideas on how to get that option back into the drop down menu?

Respectfully

I have a question submitted already. It does not have an answer. I am posting in a new location. Since the version 90, Logins and Passwords is losing sites. I had exported when I first noticed, at that time I had 78. I have reset/recovered 8 sites since and did a new export, only 75 logins now. Something BIG has occurred from 89.0.2 to 90 and it is NOT a good thing. Please help

We have always printed Landscape, 50% scale, on Letter size paper when using Firefox. I have updated to Version 90.0.1 and now I can only print the left side of the page. Version was the last version I am aware of that allowed us to print the entire page. Any help would be greatly appreciated.

According to the Distribution Policy for Mozilla Software found here: https://www.mozilla.org/en-US/foundation/trademarks/distribution-policy/ if you make any changes to Firefox you may not redistribute that with any Mozilla trademark.

Is there any way to remove the Mozilla logos and names from a custom installer to make it that you don't use any Mozilla trademark? Without this ability, it appears that it would not be permitted to redistribute your custom installer without seeking special permission from Mozilla which I can't imagine they want to give, am I right?

Thank you in advance

Hello all. I have asked this once but didn't seem to get a decent answer. My firefox updated to a new version a while ago and since the update it won't save any of my passwords. I have tried to read through some of the details regarding fixes for this but it may as well be written in Chinese as I don't understand. Som,eone tell me how to get my Firefox browser to save passwords like it used to or I'll have to stop using it altogether.

I'm gettin' worried about some privacy issues and I'm not sure if the behaviour I want in a browser exists on Firefox.

Right now I'm using Firefox, it remembers my session and the sites I'm logged in, doesn't remember history. I have my Firefox account connected, my bookmark toolbar open, and I use BitWarden to store my passwords.

When I sign-out of Firefox, it doesn't delete the bookmarks.

I actually stopped using the sync function because I thought it was secure to open my account on my phone, but when I log out of my account, all the bookmarks remain there, which kinda defeats the purpose.

Is there a way to have a sort of "nuke it" button?

I want to be able to store ALL my data (session, bookmarks, logins) behind ONE password, and have them disappear when I log out.

I'm just a regular user but I think it's weird that Firefox doesn't do this. It's as if my e-mails remained visible when I log out of my Outlook account.