Hello Mozilla Support Team,
I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes yea… (read more)
Hello Mozilla Support Team,
I hope you can assist me with an urgent issue. After reinstalling Windows on my PC, I lost access to my Firefox Sync data, which includes years of bookmarks, saved passwords, and browsing history.
Before formatting, I had been using Firefox Sync with my Firefox Account (sometimes signed in via Google). However, after reinstalling Windows and logging back into Firefox Sync, my data no longer appears. At one point, I saw my account showing activity from just before formatting, but now that is gone as well.
I am worried that my synced data might have been overwritten or lost during this process. Unfortunately, I do not have a local backup of my Firefox profile.
Could you please help me:
- Verify if my Firefox Sync data is still stored on your servers.
- Assist with recovering my synced data or advise on next steps I can take.
- Provide any guidance on preventing data loss in the future.
Thank you very much for your help. I look forward to your response.
Best regards.