Firefox Community Forum

As part of my maintenance process, I have a utility that travels the entire file storage on all computers. Yes, it takes time but is necessary.

My problem is in the home directory is a .mozilla directory and. while processing the directory to the bottom, my process is attempting to look at files that don't exist! An example is: .mozilla/firefox/tar3lacg.default-release/storage/default/https+++www.youtube.com/cache/morgue/97/{71caaab5-6413-4293-ad75-dd3a833ae461}.final

There are a completely unreasonable amount of these files and they just don't exist on the computer! It is causing my error logs to fill up with useless information that is taking way, way too much of my time. Obviously, I can't delete non-existent files, so there seems to be no easy fix. I tend to think these are soft links to these non-existent files, making them broken and therefore problematic. That seems to be the only place where my process can find the names of files that don't exist.

Can this be verified? Can I be let in on the secret place where they can be found and eliminated?

Hi Support Team. Thanks for being there. It's late at night so probably my brain isn't processing your help topics correctly, but I was asked to install a firefox update on my windows 10 desktop system, and I clicked on allow it to make changes to my computer and when I came back to firefox my bookmarks have completelhy disappeared and the system won't let me restore them or add new ones. i can't understand the whole profiles thing and I don't want to close my current windows and lose all my tabs. If there isn't an easy way of fixing this problem without closing everything and restarting, then I'll just have to live without bookmarks. Any suggestions? Thanks. [edited email from public]

Recently I am unable to pull up saved passwords when logging on to sites I use regularly. I can go to Settings, Privacy & Security & check the box "Ask to Save Passwords". The saved passwords then stay on even if I close & reopen Firefox. All is then well until the next time I restart the PC. Then it defaults back to an unchecked box. How can I set the PC so that the "Ask to Save" button stays on? Upgraded to Windows 11 about 1 month back. Thanks.

Здравствуйте! Я попробую описать проблему на английском и на русском, надеюсь получить ответ и решение как исправить то что я хочу.

В версии браузера Mozilla Firefox 68.0 или Firefox 68.12.0esr прозрачность как в предпросмотре при наведении курсора на вкладку, однако в Mozilla Firefox версии 142.0 или 142.0.1 открыв вкладку, вы увидите замыленность или мутное изображение.

Ссылка на Steam профиль. https://steamcommunity.com/id/ruslansg-1/ Скрин. https://imgur.com/a/XIT3CBe

Как видите, на предпросмотре лицо девушки нормальное, прозрачность хорошая, но когда я открываю вкладку, лицо девушки становится мутным. Как сделать прозрачным? как убрать эту мутность?

Hello! I will try to describe the problem in English and in Russian, I hope to get an answer and a solution on how to fix what I want. In Mozilla Firefox 68.0 or Firefox 68.12.0esr browser version, transparency is as in the preview when you hover over the tab, however, in Mozilla Firefox 142.0 or 142.0.1 when you open the tab, you will see a blurred or cloudy image.

The link to the Steam profile. https://steamcommunity.com/id/ruslansg-1/ Screenshot. https://imgur.com/a/XIT3CBe

As you can see, the girl's face is normal in the preview, the transparency is good, but when I open the tab, the girl's face becomes cloudy. How to make it transparent? how to remove this turbidity in Mozilla Firefox 142.0 or 142.0.1?

I posted 2 files. Blurry is Mozilla Firefox 142.0 or 142.0.1 Where it's transparent, it's old version Mozilla Firefox 68.0

Whenever i click install theme, it seems to just load indefinitely and doesnt actually download it. It just gets stuck as shown in the image, with it sliding back and forth.

Since a few weeks I have been encountering an issue where tabs in Firefox would frequently crash. I do have various add-ons installed, however I haven't installed any new ones around the time the issue has been occurring. I've been unable to track down which add-on or if any add-on might be causing this.

Trying to search for this issue all I could come up with is that it might be an issue of a faulty CPU. I have an i9-13900KF which has been known to be part of the Intel generation with serious flaws. However I already installed a BIOS update and applied Intel's recommended settings to undervolt the CPU to prevent any issues. This was well before the Firefox tab crashing issue happened. So I'm not sure if it can really be the issue of a faulty CPU, but I've also had issues of other programs randomly crashing recently (like Discord or Steam).

The tab crash can occur on any website, for example Youtube, Duckduckgo, Protonmail, etc. The crash reason always is either "EXCEPTION_ACCESS_VIOLATION_READ" or just "EXCEPTION_ACCESS_VIOLATION". The crash also most of the time (but not always) occurs when loading the page itself or a video / live stream on it. But not when browsing an already loaded page (for example this forum post page I'm writing right now).

Here are some of the crash reports I've submitted:

EXCEPTION_ACCESS_VIOLATION_READ: https://crash-stats.mozilla.org/report/index/60309ae8-8cad-43ac-8b9b-172b10250815 https://crash-stats.mozilla.org/report/index/fecef0ab-d874-4cb5-990b-e49650250815

Rather rare "EXCEPTION_ACCESS_VIOLATION": https://crash-stats.mozilla.org/report/index/114b26fa-4e10-442c-bbd5-406630250812

Could someone help me narrow down this issue? Can it really be a faulty CPU and I need to trade mine in?

Hi there,

I have a remote job that requires me to swiftly do online searches and send emails. Firefox is my preferred browser, but sadly I notice that it tends to sometimes be slow in loading pages. Any ideas for how I can improve it, or how Firefox can improve its performance on my machine? Here's info to help you troubleshoot:

--I always download the most recent Firefox updates when prompted. --My machine is a Lenovo with a lot of memory running on Windows 11 (I think), so the machine itself runs really fast on other browsers, such as Google Chrome. --Firefox seems to be slowest in the afternoon, which puzzled me. --I'm connected to the internet via high-speed cable, not slow WiFi.

Thank you for any help you can provide!

Best regards, Suzanne [edited email from public support forum]

Japanese characters usually do not render.

I can reproduce this issue by:

• going to the Wikipedia page for the katakana Unicode block.
• going to any YouTube comment with Japanese text.
• hovering over the screenshot of the YouTube comment so that the tooltip containing the name of the file is shown.

On YouTube the text renders only if 1.27916663885116563rem <= font-size <= 1.92083328962326036rem. Increasing `gfx.font_rendering.fontconfig.max_generic_substitutions` from 3 to 99 allows some punctuation to render and makes the text take up horizontal space. Further increase of the value to 999 causes the interpunct to render in the Wikipedia page.

For a while now firefox has been unable to enter fullscreen when pressing F11. Instead all it does is move the "Scroll forwards", "Open a new tab", and "List all tabs" button over slightly (The buttons on the top right, next to the minimize and close buttons).

I don't know what's going on with firefox.

Firefox Version 142.0.1 (64-bit)

I lost power due to the power company changing my meter and firefox probably updated while I was working. I come back, 16 years worth of bookmarks are gone, my quick click tiles are gone my browser history is gone too. I don't know how to get it all back.

But on my other pc the only stuff gone is from the past month of two. I specifically made a firefox account to AVOID something like this and it happened anyway!

Firefox version is 142.0.1, and is reported as up to date. MacOS Sequoia. Page Info. Camera permission I am unable to manually uncheck the default Always ask which is required before being able to check the Allow toggle.

I need a workaroundfor this apparent beg.

I have asked this question before and followed ALL recommendations to no avail. I received no other suggestions to now, nearly a year later I am asking this question again. I had to stop using my favorite browser because of this. You all used to help your users but alas, no more. Here is a link to my previous question and then below is my present question;

https://support.mozilla.org/en-US/questions/1473866

I am running a fully updated Windows 11 computer. I have 4 fully up to date browsers; Vivaldi 7.5.3735.66 (Stable channel) (64-bit); EDGE Version 139.0.3405.125 (Official build) (64-bit); DuckDuckGo version 0.126.3; and Firefox 142.01. I play Bejeweled Blitz on FaceBook. The game works perfectly on all browsers EXCEPT Firefox. When I try to play on Firefox I get a message that says I must "upgrade to the latest version of Flash:. There is NO flash anymore. Why am I getting this message on Firefox but the game works just fine on all other browsers?

I lost all my bookmark folders after doing a FireFox refresh. My bookmark bar is still intact. The only reason I thought it necessary to do a refresh is because I was having trouble getting my long established home page to load. PLEASE HELP !

         Steven

I like the vertical tabs in the latest FF update, but the expand on hover feature only works for a short time, then the sidebar gets stuck either closed or open. I have to open settings and click the hover option. And when the sidebar is stuck open, it covers the settings sidebar, which is a pain in the neck. This happens frequently enough to make me go back to horizontal tabs.

Also, when this happens the x to close a tab disappears, and I have to right click the tab and scroll down to 'close tab.' I hope you can fix these bugs.

I'm using Windows 11 on an HP desktop.

I'm sorry but this is garbage.

I see posts here from five years ago asking about this, and fixing this issue is a non-trivial process particularly for those not computer literate enough. It should literally just work out of the box with zero issues like EVERY OTHER BROWSER.

Crap like this is why I dumped this browser years ago, I guess I was right to do so.