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Cannot create a new Firefox account using my original email address.

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switchi… (read more)

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

Open 1 238

couldn't find my account details

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I wa… (read more)

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I was shocked to find all my account data deleted.

Please help urgently.

Open 1 163

email received from Mozilla that I don't understand

I received this email after I tried to sign in to my Mozilla account. This is the relevant info from the email: Your {$providerName} account has been linked to your Mozi… (read more)

I received this email after I tried to sign in to my Mozilla account. This is the relevant info from the email:

Your {$providerName} account has been linked to your Mozilla account Mobile Safari on iOS 18.7

I don't know what I did to cause this email to be sent. I wasn't trying to link any other account to my mozilla account.

Užrakinta 1 208

Mozilla firefox seems to think I'm using window 10, when I'm using windows 11

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives? … (read more)

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives?

Open 1 91

Confirm Account? Questionable Emals

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better i… (read more)

I have a new Mozilla (FireFox) account and keep getting emails that say I need to confirm it. They include a button to do so but I'm not clicking it unless I get better information from you. Please help. The email swears my account will be deleted if I don't confirm it. What do I do?

Išspręsta 1 129

entering in my mozilla account

I just have received an email from <mozilla inform me that for years i do not use the products mozilla firefox relay however daily every day internet. is something p&g… (read more)

I just have received an email from <mozilla inform me that for years i do not use the products mozilla firefox relay however daily every day internet. is something p></mozilla>

Thank you very much

Open 1 110

Mozilla account

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have… (read more)

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have now signed into the account and cannot see anything about the account being deleted

Many thanks Richard Ashton

Open 2 257

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account.

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to enta3ommry@gmail.com was … (read more)

WHAT CAN I DO IF THIS MESSAGE APPEAR WILL SYNCING MY ACCOUNT AND OPENING IT :Sorry. We’ve locked your account. The confirmation email we sent to enta3ommry@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, and we can help unlock your account.

Išspręsta 1 537