Firefox Community Forum

Why doesn't Firefox recognize my correct location? It gives me the weather for Chicago, IL on my homepage. I don't live in IL. MS Windows and Edge have my correct location, so why doesn't Firefox?

I have tried to change weather location on my Firefox homepage by putting in the correct town and state, then hitting the search icon but nothing happens, although once I was redirected to the AcuWeather site.

This is not that big a deal as I can get my weather on my Samsung phone, but it is puzzling.

Thanks for your time--Maureen

Keep getting pop-ups on the right side, three at a time, mostly McAfee, but some others. I've shut off pop-ups in "Settings," but they keep happening. I hit dismiss, but they immediately return.

Each time I click on Firefox from the Windows 11 Task Bar, multiple versions of Firefox appear in the task manager (see photo). Some have an icon next to them that says "efficiency mode".

The attached screenshot is what I got from loading Firefox to ask this question. Multiple scans of my computer using Norton 360 -- including the Startup Scan -- have found nothing awry.

The operating system is Windows 11 Pro Edition Version 24H2 (OS Build 26,100.6584.) Firefox says it is fully up to date.

For years I have used Firefox to access my Bank of America online account. I am also using Quicken kinked to Bank of America. Today, when logged into bank of America, every action I take results in being sent back to the sign on screen. After clearing with Quicken Support as requested by BOA, I was directed to use a different browser which worked normally. I was told by BOA that the issue was with Firefox.

I have an iMac and it will not log into our credit union's web site. When I goo to the log in and enter my password and such, and click on log in, nothing happens. I have a Mac Book Air with Firefox on it and it works fine. So does my wife's laptop. But my iMac doe snot work. I can use Safari to log in but not Firefox. Very annoying since I use Firefox all the time.

I cannot visit www.lancastergc.co.uk now after years of accessing it. please help me connect it again without the following error notice:-

Secure Connection Failed

An error occurred during a connection to www.lancastergc.co.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the web site owners to inform them of this problem.

Running Firefox 140.3.1 ESR on Debian, lately I've been experiencing a bug when I have several instances of Firefox open, and multiple tabs open in each instance. After a few minutes of browsing and opening and closing tabs, I am unable to drag tabs to rearrange them (above the address bar). The "X" that is part of the tab also doesn't work to close the tab, and clicking the main "hamburger" menu icon (three horizontal lines) does not drop down the menu. If I switch to a different instance of Firefox that is already running, sometimes the "hamburger" menu icon starts working (sometimes not), and I am able to exit and restart Firefox, which works for awhile, and then a few minutes later the same thing happens again. Interestingly, when it's not working, I am still able to "right-click" on the tab and choose "close tab" from the drop-down menu.

I've been trying to discern a pattern, but have not been able to find a way to reliably reproduce the error. It often seems to happen when I'm using Reddit or Craigslist (maybe only more noticable because I often open and close a lot of tabs on those two sites). At one point I thought it might be related to opening a new tab for a site that had previously been opened in another Firefox window (instance), but that may be a false lead, because I haven't been able to find a way to consistently trigger the bug.

Thank you for maintaining the best privacy-respecting browser in the world, an indispensable tool for me.

Hi I recently received an update on Windows 11 insider channel that blocked me from using Firefox and Google Chrome. It also refused to allow me to reinstall Firefox. It would not let open the browsers at all. I did everything possible-no child restrictions- no security issues-no issues with Microsoft redistributable packages. The only browser it would allow me to use was Explorer. I ended up doing a clean install of Windows 11 to fix the problem. I don’t think blocking a user from a web browser is legal but I’m not a lawyer. Thanks, Jonathan

My bookmarks, history and passwords have disappeared. I looked at the articles, refreshed firefox, have restarted firefox and my computer multiple times but cannot retrieve them.

This is the message when I start firefox

The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem.

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot figure out which setting this could be.

Thanks in advance! -BD

I tried to use a ftp link setting firefox as the default ftp app, not realizing firefox no longer supports ftp. I am unable to reset the default app and can't find the setting to do so. I downloaded filezilla and wish to set it to be the default app for ftp. Can someone help me with this? Before anyone suggests it, resetting firefox to default settings is not an option.

When I try to connect to MSNBC Live TV or Fox Sports Live TV while using Mozilla Firefox, I am asked to click on my provider (which is Verizon) so that I can verify my account. When I click on that icon (from a choice of 15 or so providers), it sends me to the Verizon page where the message is Please wait - we are verifying your account with a spinning wheel that does not stop spinning. How can this situation be rectified so that I can sign in. It worked fine for years until the last couple of weeks. Thank you, Raymond Birch

Firefox repeatedly crashes on my, multiple times a day. I'dc really like to NOT have to change my default browser to Chrome.

What happens is that Firefox freezes, and I get a white bar at the top telling me so. I get a popup box asking if I want to close Firefox or wait for it to respond. Waiting doesn't work, so I always have to close Firefox. When I reopen it, fortunately all m,y open tabs are retained, but it crashes again within minutes or seconds as soon as I click on anything.

There only thing that seems to work is a reboot of my PC. But the respite is short before Firefox crashes again.

I've disabled most plugins, but that hasn't helped. Is there a way to create an event log within Firefox that I can share with someone at Mozilla to help e debug the issue? It's got to be something local rather than Firefox itself; I can't imagine this is happening to most users.

On Sunday October 5, 2025 I began experiencing an issue with gocomics.com. I thought it was a temporary one that would resolve itself. Monday morning it was still happening. I contacted GC thinking the issue was on their end. They were unable to replicate it. They asked me to try to go to the site using the private window on FF. I was able to access it just fine. Therefore, we know it is not GC. I was also able to get to their page on Chrome.

I tried again on Tuesday. Same issues. I had already read on some forums where others were getting the same loop that I am: https://amub2c.b2clogin.com/amub2c.onmicrosoft.com/B2C_1A_GC_SIGNINSIGNOUT_POLICIES/oauth2/v2.0/logout?post_logout_redirect_uri=https://www.gocomics.com

It was suggested to try refreshing FF. I did that. Didn’t work. Gave up again for the day.

This morning, I tried uninstalling FF. Didn’t work. What else is there left for me to try?

My bookmarks toolbar is showing, but it's empty. All of my bookmarks are gone.

I went to a websites and attempted to add it to my bookmarks toolbar, but Firefox failed to add it to my toolbar.