Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Jei jums reikia pagalbos, užduokite naują klausimą.

Shockwave Flash add on.

  • 5 replies
  • 1 has this problem
  • 4 views
  • Paskiausią atsakymą parašė cor-el

bosartis
bosartis
more options

I have Shockwave Flash add on (latest update). I have it set to "always activate" - but on a Firefox restart, it reverts to "never activate" and no videos can be played. I can rest it to "always activate" and it works fine until - I stop Firefox then start - the add on once again reverts to disabled. For some reason Firefox does not remember it's setting and I have to set it every time Firefox starts. Any clues?

I have Shockwave Flash add on (latest update). I have it set to "always activate" - but on a Firefox restart, it reverts to "never activate" and no videos can be played. I can rest it to "always activate" and it works fine until - I stop Firefox then start - the add on once again reverts to disabled. For some reason Firefox does not remember it's setting and I have to set it every time Firefox starts. Any clues?

All Replies (5)

Moses
Moses
  • Moderator
more options

From your System Details, it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.
bosartis
bosartis Klausimą uždavęs asmuo
more options

Thanks for your note.

I have gone into the Profile Directory folder and see the following -

Under the main script file "Prefs", I see a prefs.js.BAK file. Under "User" script file I find a User.js.BAK file.

Are you saying I should delete or rename both of these files to disable them and this will automatically revert the profile to Firefox default? and hopefully solve the problem?

Moses
Moses
  • Moderator
more options

If you find a user.js file, delete it. If you find a prefs.js file, delete that as that will remove any set prefs by user.js

You should also try Safe Mode to see if any of your extensons are causing htis

Start Firefox in Safe Mode to check if one of the extensions (orange Firefox button, top left corner (The image "new fx menu" does not exist. for v29+)/Tools > Add-ons > Extensions) is causing the problem (switch to the DEFAULT theme: orange Firefox button, top left corner (The image "new fx menu" does not exist. for v29+)/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole
bosartis
bosartis Klausimą uždavęs asmuo
more options

Nothing makes any difference - it just does not run unless set after start and it is disabled after FF shutdown every time,

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have software like Advanced SystemCare that might reset some files to older versions to protect these files against changes then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.