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Firefox crashes

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have latest version of adobe and yet the plug in still keeps crashing and i am using firefox in safe mode

have latest version of adobe and yet the plug in still keeps crashing and i am using firefox in safe mode

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • np-mswmp
  • Conduit Plugin
  • SaveSenseLive Update
  • WildTangent Games App V2 Presence Detector
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: http://support.mozilla.com/1/firefox/26.0/WINNT/en-GB/eu/

Plėtiniai

  • BrowseSmart 1.0.0 (firefox@browsesmart.net)
  • IMVU Inc 10.23.0.722 ({90b49673-5506-483e-b92b-ca0265bd9ca8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • DealsCompare 1.150 ({0011ebb6-4390-4e21-a2e3-8dd2a85e92d2}) (Inactive)
  • Norton Toolbar 2013.4.5.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 8240
  • adapterDescription2:
  • adapterDeviceID: 0x9838
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 3-12-2013
  • driverDate2:
  • driverVersion: 12.102.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 8240 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 92518
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np-mswmp: 2
  • plugin.state.npconduitfirefoxplugin: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0

Misc

  • User JS: No
  • Accessibility: No
ahnasr 7 solutions 107 answers

Hello LadyRubyNightDragon,

What happens exactly before it crashes? Open a pdf file? Did you submit any crash reports? If yes, please include the crash id by entering about:crashes in the address bar.


Have a nice day

Hello LadyRubyNightDragon, What happens exactly before it crashes? Open a pdf file? Did you submit any crash reports? If yes, please include the crash id by entering about:crashes in the address bar. Have a nice day

Question owner

im opening a pdf file sorry if im a bit vague im not good with technology

im opening a pdf file sorry if im a bit vague im not good with technology
cor-el
  • Top 10 Contributor
  • Moderator
12758 solutions 117253 answers

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:


You can also do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox). *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ---- You can also do a malware check with some malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Hope this is what you are asking for sorry complete novice when it comes to tech side

Report ID 	                        Date Submitted
bp-01ece13c-1dfd-4afa-b267-bcb442140112 12/01/2014 01:54 
bp-9adbbe31-9d88-4add-b950-7b6f22140112 12/01/2014 01:28 
bp-d3219c8d-35ca-42d9-8396-3e2182140112 12/01/2014 01:27 
bp-e518c696-009d-46da-a8ce-9646a2140112 12/01/2014 01:27 
bp-0683bd04-5194-4a58-99e9-d91aa2140112 12/01/2014 01:26 
Hope this is what you are asking for sorry complete novice when it comes to tech side<br /> <pre>Report ID Date Submitted</pre> <pre><nowiki>bp-01ece13c-1dfd-4afa-b267-bcb442140112 12/01/2014 01:54 bp-9adbbe31-9d88-4add-b950-7b6f22140112 12/01/2014 01:28 bp-d3219c8d-35ca-42d9-8396-3e2182140112 12/01/2014 01:27 bp-e518c696-009d-46da-a8ce-9646a2140112 12/01/2014 01:27 bp-0683bd04-5194-4a58-99e9-d91aa2140112 12/01/2014 01:26 </nowiki></pre>

Modified by cor-el

cor-el
  • Top 10 Contributor
  • Moderator
12758 solutions 117253 answers

Helpful Reply

Only crash reports that have a bp- prefix are usually send the Mozilla crash server, so I removed the report IDs that you added.

All the crash reports with a bp- prefix show a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Only crash reports that have a bp- prefix are usually send the Mozilla crash server, so I removed the report IDs that you added. All the crash reports with a bp- prefix show a problem with the Flash plugin. You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting