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Firefox hanges (spinning wheel) when trying to load Yahoo Mail messages

  • 2 replies
  • 4 have this problem
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  • Paskiausią atsakymą parašė cor-el

sdormanmd
sdormanmd
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When recently trying to view Yahoo mail messages with Firefox 25.0.1, when clicking on the messages the system just hangs (spinning rainbow wheel). There is no way to stop the load, or bail out without closing other open windows. This happens consistently since the last Yahoo mail upgrade.

Any solutions?

When recently trying to view Yahoo mail messages with Firefox 25.0.1, when clicking on the messages the system just hangs (spinning rainbow wheel). There is no way to stop the load, or bail out without closing other open windows. This happens consistently since the last Yahoo mail upgrade. Any solutions?

All Replies (2)

kobe
kobe
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Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.