Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

newest version of Firefox downloaded but will not open; no error messages; fixes on mozilla help do not work

  • Atsakymų nėra
  • 8 have this problem
  • 2 views
more options

I'm running Windows 7; downloaded newest version of Firefox from mozilla web site; ran .exe; shortcut icons show up on desktop and task bar; but Firefox will not run when I try to open it via the shortcut. Tried opening as administrator; checked to be sure no other programs were open or running; rebooted computer several times; nothing worked. Moreover, I cannot find the actual Firefox application anywhere on my machine, so it appears that the application does not fully install. So need help! Thanks.

I'm running Windows 7; downloaded newest version of Firefox from mozilla web site; ran .exe; shortcut icons show up on desktop and task bar; but Firefox will not run when I try to open it via the shortcut. Tried opening as administrator; checked to be sure no other programs were open or running; rebooted computer several times; nothing worked. Moreover, I cannot find the actual Firefox application anywhere on my machine, so it appears that the application does not fully install. So need help! Thanks.

Modified by roessner