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Cannot send email

  • 3 replies
  • 0 have this problem
  • 20 views
  • Paskiausią atsakymą parašė david

memalone
memalone
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Greetings! This morning, I suddenly cannot send emails. I am using Tbird 120.0 for my Spectrum Road Runner account. No problem receiving emails and no problem getting onto webmail where I can send and receive. And I am getting this error message when I attempt to send:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/76.37.3.140 AUP#Out-1220.

I've checked my account settings and don't see anything untoward and have changed nothing. Admittedly, I am no expert but have done my best to check on FAQs and possible similar sounding issues.

Any thoughts?

Many thanks for any ideas and/or solutions.

Greetings! This morning, I suddenly cannot send emails. I am using Tbird 120.0 for my Spectrum Road Runner account. No problem receiving emails and no problem getting onto webmail where I can send and receive. And I am getting this error message when I attempt to send: Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: p-impout005.msg.pkvw.co.charter.net cmsmtp Connection Rejected - see http://www.spamhaus.org/query/ip/76.37.3.140 AUP#Out-1220. I've checked my account settings and don't see anything untoward and have changed nothing. Admittedly, I am no expert but have done my best to check on FAQs and possible similar sounding issues. Any thoughts? Many thanks for any ideas and/or solutions.

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Your IP is being blocked by your email provider. So you'll have to talk to your email provider. This has got nothing to do with Thunderbird.

memalone
memalone Klausimą uždavęs asmuo
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Thank you for your quick reply! Of course, when I spoke to Spectrum they said there was nothing they could do about it and said I needed to speak with Thunderbird.

Back to Spectrum...

david
david
  • Top 10 Contributor
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Predictable. Spectrum see no evil, hear no evil. I suggest you look at your SMTP authentication settings. That is listed as one of the possible problem areas. can you post a full screenshot of that pane? It 'may' be part of the problem.