Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I totally screwed up my Thunderbird

  • 3 replies
  • 0 have this problem
  • 9 views
  • Paskiausią atsakymą parašė david

more options

THIS IS A VERY SERIOUS PROBLEM

Dear Sirs,

I have been a satisfied Thunderbird user for more than ten years, I have made a large one-time donation and I also make a monthly donation.

Since I had my hip replaced ten days ago it is difficult for me to get to my office upstairs so yesterday I wanted to transfer some accounts to my notebook that I otherwise use in Thunderbird on my stationary work computer.

On some website I read instructions for copying a "profile" from a desktop computer (Windows 7 Pro 32 bit) to a laptop (Windows 10 Pro 64 bit). I don't know what I did wrong: all the desired accounts (four of them) appeared on the laptop but they all ask for passwords all the time and don't save or remember them.

Out of sheer stupidity I also updated the stationary computer to version 102.3.3 and also updated the version of the Mozilla browser. The end result is that now even on a stationary computer Thunderbird asks for passwords all the time and does not save them.

I also tested the transfer while entering passwords a few dozen times and somehow managed to forward one email from the archive on two accounts.

Today I tried to install an old version of Thunderbird (38 and/or 52) on a desktop computer from your website but it downloads version 102 every time.

We have our own e-mail server in the company and my colleague reset my password (just in case) and I entered the new/temporary password in the mail on my mobile phone (Blackberry) which after the change normally receives and sends e-mails. Blackberry of course worked normally all the time even with the old password.

PLEASE - PLEASE let me know the solution because I really do NOT WANT to use any other email app.

Best regards,

                            Janez
'''THIS IS A VERY SERIOUS PROBLEM''' Dear Sirs, I have been a '''satisfied''' Thunderbird user for more than ten years, I have made a large one-time donation and I also make a monthly donation. Since I had my hip replaced ten days ago it is difficult for me to get to my office upstairs so yesterday I wanted to transfer some accounts to my notebook that I otherwise use in Thunderbird on my stationary work computer. On some website I read instructions for copying a "profile" from a desktop computer (Windows 7 Pro 32 bit) to a laptop (Windows 10 Pro 64 bit). I don't know what I did wrong: all the desired accounts (four of them) appeared on the laptop but they all ask for passwords all the time and don't save or remember them. Out of sheer stupidity I also updated the stationary computer to version 102.3.3 and also updated the version of the Mozilla browser. The end result is that now even on a stationary computer Thunderbird asks for passwords all the time and does not save them. I also tested the transfer while entering passwords a few dozen times and somehow managed to forward one email from the archive on two accounts. Today I tried to install an old version of Thunderbird (38 and/or 52) on a desktop computer from your website but it downloads version 102 every time. We have our own e-mail server in the company and my colleague reset my password (just in case) and I entered the new/temporary password in the mail on my mobile phone (Blackberry) which after the change normally receives and sends e-mails. Blackberry of course worked normally all the time even with the old password. '''PLEASE - PLEASE''' let me know the solution because I really do '''NOT WANT''' to use any other email app. Best regards, ''Janez''

All Replies (3)

more options

My suggestion is to reset the passwords. To do that, - first, backup profile. Ver 102 makes that easy from main panel - Tools>Export. - now, click tools>settings>privacy&security - click 'saved passwords' and then 'show passwords' - now, highlight all rows in your email accounts (both incoming and smtp servers) and delete them. - close and restart thunderbird. - Now, if angels are watching over us, the passwords will be accepted this time. - if everything works, you might want to make another backup of profile for future safety.

more options

Hi David,


Thank you for your kind reply.

You didn't mention old versions anywhere in your answer: does this mean that even on my old desktop computer (Windows 7) version 102 will work correctly and there is no need to replace it with an older version?

I have not yet tried to apply your recommendation because I am not sure about the appropriate version.


Best regards,

                                 Janez
more options

I don't know. The thunderbird website lists Windows 7 as being supported, so I would assume it works. However, my suggested steps are not dependent on 102.