Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

repeated downloading of same email

  • 3 replies
  • 2 have this problem
  • 18 views
  • Paskiausią atsakymą parašė Matt

more options

I use thunderbird. I have a comcast email. I have multiple accounts on thunderbird, but one account keeps downloading the same email until I go into comcast and delete it. This just started a week ago. Before then things were fine. I am using thunderbird version 78.7.1 32 bit

I use thunderbird. I have a comcast email. I have multiple accounts on thunderbird, but one account keeps downloading the same email until I go into comcast and delete it. This just started a week ago. Before then things were fine. I am using thunderbird version 78.7.1 32 bit

All Replies (3)

more options

I suggest you update Thunderbird to the latest version. In the mean time disable email scanning in your anti virus product of choice. Some anti virus products do not do POP email very well at all really.

more options

did not solve the problem. Only one of 5 accounts affected by this problem

more options

I have seen hundred of folk saying the same group of emails, or the same email over and over on a pop mail account. It has always been a malformed email (generally in a spam folder on the mail server) that causes the antivirus to just choke and die. The result is the mail already downloaded in the session is not recorded as such and every future attempts has exactly the same result. The mail in the queue before the malformed one download (even if it is one mail) and then the process dies a horrible death.

So empty the spam folder on comcasts web site as turning off your anti virus mail scanner did not apparently do that.