Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Reset

more options

I recently reset my Firefox browser, and the bookmarks are gone. Is it possible to retrieve them ?

I recently reset my Firefox browser, and the bookmarks are gone. Is it possible to retrieve them ?

All Replies (6)

more options

Are you logged into the browser?

more options

I'm using it now, if that means 'logged in'.

more options

Can you try logging into another computer and signing into Firefox and see if your bookmarks come back? If nothing is there then this may help.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

more options

raycaemm said

I recently reset my Firefox browser, and the bookmarks are gone.

If you used the Firefox Refresh feature, then there should be a folder named Old Firefox Data on your Windows desktop. Can you find that? Inside, you can drill down to the bookmarkbackups subfolder. Each file should have its creation date coded into the name. Is there a backup from the time frame you would be looking for? If so, that's promising. More steps to follow if relevant.

more options

Updated firefox - all bookmarks gone - went into old files and found bookmarks. Now what? I need them back immediately. This is very frustrating. Am considering deleting firefox for this disruption.

Concretely, how do I get all of my bookmarks back in my toolbar. Succinct replies only.

more options

Hi SqrlGrl, just to make sure, is the problem a hidden Bookmarks Toolbar? You can press Ctrl+Shift+B (on Mac, Command+Shift+b) a time or two or three to turn the bar on/off to check on that. If it shows a message about adding bookmarks to the bar, let us know as that is a different issue.

If your bookmarks are gone but you have an Old Firefox Data on your system Desktop:

You're going to use the Restore feature to apply a backup. The bottom of the Restore menu has a "Choose Files..." item. Click that, point Firefox to your Old Firefox Data folder, click down into the bookmarkbackups folder and restore the most recent backup. This article will get you to that menu:

Restore bookmarks from backup or move them to another computer